Case Practice Support Worker jobs

• Casual hours (working up to five days per week)
• Hybrid working – 2 days per week in the office, Tuesday is the team anchor day
• Sydney, NSW location

About us
Australian Red Cross is part of the world’s largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region.
The Support for Trafficked People Program (STPP) assists people in Australia who have experienced modern slavery.

About the role
The position provides casework support within the NSW Support for Trafficked People Program (STPP), to individuals who have experienced exploitation. You will provide individualised support to clients to identify strengths and needs and assist in setting and attaining identified goals. The position may work across multiple programs and/or functions of the case work service delivery. You will work with other agencies and organisations in a collaborative approach to source appropriate support for clients.
Occasional on-call work is required, including weekends.

What you will bring

• Demonstrated sound technical knowledge and proven ability to provide high quality, specialist casework support and case management
• Demonstrated understanding of how to holistically assess complex client needs, including conducting risk assessments, and developing effective case plans and safety planning
• Demonstrated cultural competence and the ability to work with people from diverse backgrounds who have experienced grief, loss, torture, and trauma and who experience ongoing safety risks
• A sound understanding of the social political issues and needs impacting migrants in transition, including people seeking asylum and trafficked people
• Demonstrated effectiveness in contributing to interagency collaboration and ability to lead collaboration, advocate and network with internal and external stakeholders (who can include statutory and law enforcement agencies)
• Relevant degree in Social Work/Social and Community and relevant experience is required for this role

A Working with Children Check and Australian drivers licence are a mandatory requirements for this role.
Benefits that act for you, while you act for humanity

Work flexibility:
Australian Red Cross operates under a hybrid working model which includes two days on-site, with the option to work from the office each day if preferred.
Financial wellbeing: In addition to your pay, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation
Life, Health & Wellbeing: You can tap into specialist health and wellbeing advice.
Career development: Access to learning, training, and development.
Further information
This role is covered by the Social, Community, Home Care and Disability Services Award - Level 4. Hourly rate from $46.70368 + casual loading + superannuation + access to salary packaging.
For additional enquiries, please contact Gabriela Cioccari santos via gcioccarisantos@redcross.org.au for a confidential discussion. Please note, email is for enquiries only. Applications must be received online to be considered.
Applications close: 1 October 2026. We encourage you to apply as soon as possible, as applications will be reviewed on an ongoing basis and the advertisement may close before the advertised closing date.
While we appreciate all interest in our organisation, we won’t engage with or accept candidates from agencies or consulting firms on this occasion.
Job Ref# 13854

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.