Case Support Worker jobs

South West Regional Intake Service is based in two locations across the region. One position will be appointed to our Toowoomba office, and one position will be appointed to our Ipswich/Ripley office.

It is an occupational requirement for this position to be undertaken by an Aboriginal and/or Torres Strait Islander person. One referee should be an Aboriginal and/or Torres Strait Islander person who can attest to the applicant's background, knowledge, skills and experience as they relate to the position requirements.

The Case Support Worker's key responsibilities are to:

- Provide assistance to business unit staff to ensure service delivery is consistent with departmental policies and procedures and departmental objectives.
- Follow guidelines and implement processes in relation to records management, finance and other administrative and practice related policies and procedures.
- Provide culturally appropriate support to children, families and stakeholders including referral, provision of information, advocacy and consultation.
- Consult and liaise with relevant stakeholders (including families, community members and Elders) and service providers to support implementing and maintaining appropriate casework to achieve positive outcomes for children and families.
- Participate effectively as a team member and work collaboratively in a multidisciplinary team.
- Maintain accessible and clear case records consistent with departmental requirements.
- Collate information and use, update and monitor relevant databases to support the key functions of the business unit.
- Develop and maintain knowledge relevant to the role and actively participate in appropriate learning and development processes.

Applications to remain current for 12 months.<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.