Information Technology Technical Support Officer

(Service Desk)

Commencement Date: Monday 23 November, 2026

Employment Type: Full-time, permanent

Salary Range: CES Office Salary Scale Level 5 - $92,570.00 to $104,608.00 Gross per annum

Closing Date for Applications: 11pm Sunday 15 November 2026

Catholic Education Services, Cairns

Catholic Education Services in the Diocese of Cairns is a dynamic and growing organisation that is actively inviting schools to co-create with us, schools that are places of rich learning for now and into the 22nd Century.

Our vision is to offer every student in every school a world class education enriched by their lived encounter with the Catholic Faith.

About the Role

The Technical Support Officer (Service Desk) is a front‑line helpdesk role, providing direct user support within our busy head office and school environments. You will act as the first point of contact for IT assistance, with support from a Team of experienced IT staff for more complex issues.

The role requires strong interpersonal and communication skills, with the ability to deliver clear, patient, and professional user assistance and mentorship, particularly to non-technical users.

Responsibilities include daily service desk support, routine checking of office systems such as meeting rooms, AV equipment, printers, and desktop and collaborative technologies, as well as travel to school sites across the region – Cairns and the Northern Beaches

About You

To be successful in this role you will need to demonstrate:

• Strong customer service skills with a friendly, professional approach
• Existing experience in supporting Information Technology systems
• High interpersonal and communication skills
• Strong organisational skills and the ability to manage routine and reactive tasks
• Professional presentation suitable for a front‑facing support role
• A willingness to learn and work collaboratively within a technical support team

Essential Requirements

• Hold a Working with Children Blue Card
• Be fully supportive of the ethos of Catholic Education
• Current valid driver’s licence (travel to school sites is required)

What we offer

• Ongoing mentoring and guidance from a team of experienced IT professionals.
• Exposure to a diverse range of technologies in the head office and school-based environments
• The opportunity to build strong customer service and technical skills while supporting staff across the region
• Competitive Salary range per annum, pending experience
• 12.75% Employer Superannuation Contribution
• Annual Leave with 17.5% leave loading
• 14 Weeks’ paid parental leave
• Access to long service leave after 7 years of continuous service (portability of Long Service Leave may also be applicable)
• Access to Employee Assistance Program
• Access to Fitness Passport Membership

For further information about the role, please download the Position Description IT Technical Support Officer L5 Position Description

Intending applicants must be fully committed to creating and maintaining a child safe organisation.

Catholic Education is an equal opportunity employer.

Enquires

Milos Stillman - Information Technology Technical Support Supervisor

P: 07 4050 9700

E: mstillman1@cns.catholic.edu.au