Cisco Support jobs

Meet the Team

This role is for a Software Engineer on the Product Sizing and Packaging (PSP) team, which is responsible for sizing individual infrastructures (the architectures) to optimally meet our Splunk Enterprise Cloud (EC) customers’ workload requirements.
Splunk is looking for an enthusiastic and innovative full-stack engineer to work closely with product owners and designers to build and support a suite of internal/external customer-facing Splunk applications/services to collect, analyze, visualize, and deliver an architecture to meet customer needs. You will also participate in an on-call rotation to handle customer blocking issues and critical incidents outside regular business hours to ensure timely resolution of issues to minimize downtime and impact on customers.

Your Impact

• Lead the improvement of modern, interactive UIs using React to enhance internal and external Splunk applications and services
• Create and oversee the development of features and APIs that provide new value to customers
• Build backend systems that turn customer subscription details into accurate cloud infrastructure recommendations and automated deployment inputs
• Simplify complex tasks into manageable steps for both yourself and your team to accomplish
• Explore opportunities to enhance our team's workflow by refining current tools and processes to boost productivity and efficiency
• Engage with the team in open design discussions and code reviews to foster collaboration
• Assist with critical issues and customer sessions, including on-call rotation, to understand needs and challenges

Minimum Qualifications

• Bachelor’s degree in Computer Science (or a related technical field) with 5+ years of experience, or a Master’s degree with 4+ years of experience (or equivalent practical experience).
• Proven proficiency in both frontend and backend technologies, including experience with languages and frameworks such as Go, Python, React, or Node.js.
• Demonstrated experience in designing, developing, and maintaining microservices-based applications.
• Hands-on experience with cloud platforms (AWS, GCP, or Azure), containerization (Docker), and orchestration tools (Kubernetes).
• Strong communication skills with the ability to collaborate effectively across multi-functional teams and translate complex ideas into actionable solutions.

Preferred Qualifications

• Experience managing high-profile or critical customer-facing issues and incidents.
• A track record of identifying and implementing improvements to development workflows and team processes.
• Experience in simplifying complex technical requirements into manageable, high-quality deliverables.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.