Cisco Support jobs

• 3 months contract (possible extension) || Oakleigh, Melbourne
• 5 days onsite || Flexible working arrangements || $500-$550 inclusive super/day
• Must-Microsoft technologies-Azure, Intune, ServiceNow

Our manufacturing client is looking for an experience Service Desk Support that role provides first and second-level technical support, resolving hardware, software, and system-related issues to maintain business continuity. The role is accountable for managing incident and service request lifecycles, ensuring timely resolution in line with SLA/OLA requirements.

About the role:

Skills and technologies:

• Proven experience in IT service delivery, with approximately 5+ years in a similar service desk or infrastructure support role.
• Strong working knowledge of core Microsoft technologies, including Microsoft 365, Active Directory (ADX), Intune/MDM, Azure, and Windows 10/11 environments.
• Experience supporting infrastructure platforms such as VMware and Veeam, with exposure to backup and recovery processes.
• Practical understanding of IT service management frameworks and tools (e.g. ServiceNow, ITIL), including incident, request, and problem management.
• Solid understanding of networking fundamentals, including WAN/LAN, switching and routing (CISCO), wireless, firewalls, and end-user connectivity.
• Experience working in cloud and hybrid environments, supporting day-to-day operational requirements.
• Experience supporting mobile device management, including MDM configuration and multi-factor authentication (MFA).
• Ability to contribute to problem resolution and continuous improvement, including root cause analysis, system enhancements, user support, and exposure to project-based work; relevant certifications (e.g. Microsoft, Cisco CCNA, ITIL) desirable.

If that suits please apply through ad.