Client Service Administrator jobs in New South Wales

Department: VS Service Delivery
Department/Agency: Department of Communities and Justice

Location:
Parramatta, NSW, AU, 2150

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Req ID: 84253

Location - Parramatta/Hybrid
Temporary - Full-Time (35 HPW)
Clerk Grade 1/2, base salary ($75,728 - $82,329), plus employer’s contribution to superannuation and annual leave loading

Your role

Provide service and support directly to victims of crime through the provision of information, advice and referrals, and the management of applications for victims support.

What you’ll do

The position holder is required to act with professionalism, objectivity and integrity to:

Work in a trauma informed way to ensure that the needs of the client are holistically addressed.
Assist in the delivery of client service and support for victims of crime, and ensure a timely service that exceeds client expectations, with assistance as needed.
Provide first contact information and referrals, and process applications for victims support, with assistance as needed.
Work collaboratively across Victims Services to ensure the effective administration of the Victims Support Scheme, and to identify opportunities to improve our policies, procedures and practices.
Achieve and exceed all key performance indicators and performance targets.
Be aware of and comply with all relevant legislations and regulatory framework.

What we’re looking for

Good attention to detail to review all required information and documents have been provided.
Timely service delivery in a high-volume work environment whilst ensuring the administrative requirements of the Victims Support Scheme are met.
Excellent computer skills to navigate our systems efficiently
Show resilience and composure in stressful situations and ability to adapt to changing processes.

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages) with a brief outline on how you meet the focus capabilities of the role. Please also include a response to the 2 targeted questions below (300 words each):

Victims Services is a high volume and fast paced environment that at times undergoes continuous process changes. Describe a situation in which you learned something complex in a short period of time.

Ability to communicate with clients as well as colleagues in a respectful and professional manner is a daily occurrence at Victims Services. When was a time you had to manage a difficult conversation and what was the outcome.

Applications close 12 July 2026 at 11.59 pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Rae Smith at (02) 8688 0796 or at rae.smith@DCJ.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Maren Heldt | Talent Acquisition Officer, via 0447 682 014 or maren.heldt@dcj.nsw.gov.au.

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.