Coles Customer Service jobs

It takes teamwork to bring customer smiles and community spirit to more than 1,800 retail stores across Australia. Whether you’re instore, on the road delivering orders or behind the scenes, you’ll find plenty of ways to make a difference every day. What’s more, you’ll be part of a team that’s just as diverse as the communities we serve. With the right ingredients like a supportive and fun culture, opportunities to learn and grow, and valuable first-hand experiences and skills, set yourself up for an ongoing career.

About the role

Are you all about the love of good food? Provide great customer experiences and make a difference at your Coles Local.

We’re foodie people at Coles Local. And great news – we’re on the lookout for new team members. So, if you love good food as much as we do, and can't wait to inspire our customers’ weekly shop, this could be the role for you.

We take pride in our products and have a true passion for quality, presentation and exceptional customer experiences. Departments don’t exist at Coles Local – the whole floor is yours! You’ll work across all areas, from replenishment to fresh produce to service checkouts, which makes no two days ever the same. You’ll also play an important role in the Coles Local experience by providing tips on recipes and talking through live cooking demonstrations.

About you and your skills

• A commitment to providing great customer experiences by working with enthusiasm, energy and pace
• To know your stuff, as you’ll be a go-to person for customer queries
• To be active – you’ll be on your feet for long periods of time and may require some moderate to heavy lifting and reaching
• The availability to work flexible hours across our store trading days (including early mornings, evenings and weekends)

What’s in it for you?

• 
  Instore and online discounts: 5% discount all year-round on supermarket and liquor purchases made online and instore. 10% discount offered for 5 days every month of the year.
• Minimal experience required: You don’t need to have any experience, but if you’re enthusiastic and willing, have a great attitude and are a reliable human, you’ll make a great addition to our team.
• Work that fits around you: We know our team members have lives outside of work, so we’ll work with you to roster your shifts around your availability.
• Opportunities to learn and grow: Get paid to grow your career in retail, learn a trade, or even train to be an Operations Leader!
• Reward through recognition: Earn points through mythanks, a digital recognition platform to use on shopping and gift cards across an extensive range of retailers.
• Discounts on shopping and entertainment: We have a range of discounts on dining, gym memberships, tech, sporting events, restaurants and more via our partner networks.
• Focus on your health and wellbeing: Our EAP offers 24/7 confidential support for team members and their immediate family members. We also offer access to resources via our wellbeing portal.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 189189

Employment Type: Casual