Community Support Officer jobs in New South Wales

Department: N/A
Department/Agency: Ageing and Disability Commission

Location:
Parramatta, NSW, AU, 2150

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Req ID: 84509

Community Supports & Investigations Officer –

Ageing and Disability Commission

Ongoing Full time
Location: Parramatta
Clerk Grade 7/8, Salary ($116,981 - $129,492 pa), plus employer's contribution to superannuation and annual leave loading

Your role

Make a meaningful impact protecting the rights, safety and wellbeing of older people and adults with disability. As a Community Supports and Investigations Officer, you will respond to reports of abuse, neglect and exploitation of older people and adults with disability, using a person-centred, trauma-informed and rights-based approach. You will work directly with older people, adults with disability, families, carers, services and agencies to understand risk, strengthen safety, and support timely and practical outcomes.

This is a practical, field-facing role, primarily operating in a domestic violence response setting. You will combine sound judgement, empathy and investigative rigour to achieve real world outcomes to uphold the rights of older people and adults with disability experiencing abuse, neglect and exploitation. You will assess safety and wellbeing, gather and analyse information, conduct end-to-end investigations in accordance with legislation, and connect people with supports that reflect their needs, wishes, culture and circumstances.

What you’ll do

As part of the Ageing and Disability Commission, you will work in a collaborative, fast-paced environment focused on upholding the rights of adults with disability and older people in their family, home and community.

You will:
Respond promptly to reports of abuse, neglect and exploitation and take proportionate person-centred action to improve safety, wellbeing and choice for the older person or adult with disability.
Undertake end-to-end investigations, including planning, information gathering, interviewing, analysis, risk assessment and evidence-based decision-making.
Apply relevant legislation, policy and information-sharing requirements to ensure actions are lawful, fair, ethical and professionally conducted.
Prepare clear advice, briefings and recommendations for management following assessment and investigation of complex and sensitive matters.
Manage a varied caseload efficiently, balancing urgency, risk, quality and procedural fairness.
Maintain accurate, timely and objective case records to support assessment, investigation, information sharing and reporting.
Build effective relationships with government, non-government and community stakeholders to strengthen referral pathways, prevention and early intervention.
Contribute to reflective practice, continuous learning and a supportive team culture where contemporary, evidence-informed practice is valued.

What we’re looking for

We are looking for people who bring professional curiosity, sound judgement and a genuine commitment to upholding the rights and dignity of older people and adults with disability. You may have experience in investigations; however, this is not required. Professionals with experience in complex casework, disability, aged care, child protection, domestic and family violence or another human services settings are encouraged to apply.

We value diverse perspectives, lived experience and different professional pathways, and strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disability, older people, culturally and linguistically diverse people, carers, LGBTIQ+ people and people from regional, rural and remote communities. Your cultural knowledge, community connections, language skills, lived experience or experience working with diverse communities may be highly relevant to this role.

Experience managing complex, sensitive or high-risk matters, including the ability to assess risk, analyse information and make sound recommendations.
Strong communication and engagement skills, including the ability to build trust, ask sensitive questions, conduct interviews and work respectfully with people experiencing distress or crisis or who have communication and decision-making support needs.
Knowledge of, or willingness to develop capability in, trauma-informed, person-centred, culturally responsive and rights-based practice.
Ability to interpret and apply legislation, policy and procedural requirements, and to produce clear written records, reports and recommendations.
Tertiary qualifications and/or demonstrated equivalent industry or professional experience in a relevant area.
A valid NSW Drivers Licence and a willingness to travel.
Must be an Australian citizen and eligible to obtain a national baseline security clearance.

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

You will be joining a purpose-driven organisation where your work has visible impact. We offer:

Meaningful work that promotes the rights, safety and wellbeing in the community
A flexible, autonomous and supportive work environment
Competitive public sector pay and conditions, including superannuation and leave loading
Training, supervision and development opportunities to build investigative, casework and practice capability
Health & Wellbeing and Employee Assistance Programs.
The opportunity to work with skilled colleagues across government, community and service systems

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Ageing and Disability Commission provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply and attach an up-to-date résumé (maximum 3 pages) and a cover letter (maximum 2 pages) outlining how your skills, values and experience align with the role.

In your application, we encourage you to tell us about your relevant experience in complex casework, investigations, domestic violence response, risk assessment, stakeholder engagement or working with people who may be experiencing vulnerability.

If this role interests you but you are not sure whether your experience is a perfect match, we encourage you to apply. We are looking for people with the right values, judgement and transferable skills, and we are committed to providing adjustments and support throughout the recruitment process.

Applications close 20 July 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for the ADC, please contact the hiring manager Annette Vincent on 0488 433 987 or via Annette.vincent@adc.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Lisa Smith on 0456 199 105 or via Lisa.smith3@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.