Complaint Investigation Officer jobs

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

• Help ensure workplace concerns receive fair and careful attention.
• Support investigations into staff conduct and help uncover the facts.
• Build your investigation skills while working on important workplace matters.
• Enjoy ongoing work with hybrid options in Melbourne's CBD.
• Ongoing, full-time role earning $100,894 - $114,476 per year, plus super.

About us

People, Safety and Culture's core functions span the breadth of workplace cultural, and people matters, including human resources policy and strategy; organisational culture and change; recruitment, redeployment, and retention; performance and development; pay, benefits and workforce reporting; occupational health and safety management; and employment regulations.

Employee and Workplace Relations is responsible for management of the Department of Justice and Community Safety (DJCS)'s industrial relations program, the management of employee relations issues including employee conduct, the Human Resource Business Partnerships, and administration of the internal review of actions process.

What you will do

As an Investigation Officer, you will support investigations into staff conduct across the department.

You will review evidence, manage case records and help ensure fair and sound decisions.

You will:

• manage a varied caseload of misconduct cases and help assess new reports
• draft clear, accurate letters and reports and request evidence from teams
• review information, spot patterns and use sound judgement to assess evidence
• help plan interviews, gather evidence and write reports on investigation findings
• support external investigators, maintain case records and build positive working relationships across the department.

About you

A background in investigations is desirable. Studies in law or experience in government investigations will also help you succeed. You must obtain and maintain a Working with Children Check at your own expense.

You should also have:

• strong writing skills and close attention to detail when preparing letters and reports
• sound analytical skills to review evidence, assess information and reach fair findings
• good organisation skills to manage cases, meet deadlines and adapt to changing priorities
• clear communication and teamwork skills to share information, support others and work with people from diverse backgrounds.

To learn even more about this role, please read the position description. If you have any further questions, feel free to email Julia Cornock at julia.cornock@justice.vic.gov.au.

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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