Complaint Investigation jobs

Overview

Work Type: Ongoing - Full-time

Salary: $144,991 - $168,323

Grade: ESV 4

Occupation: Governance and risk management

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/1944762

• Exciting opportunity for an experienced Investigator to make a real difference in keeping Victorians safe everyday
• Ongoing, Full-Time position | WFH with 2 days minimum in our Southbank Office
• Base salary $144,991 - $168,323 plus 12% super

Protecting what matters. Powering a safer future.

At Energy Safe Victoria our purpose is to keep Victorians energy safe and ensure energy is used confidently across our state. Through education, regulation and enforcement, we deliver trusted regulatory outcomes that support a safe, reliable and sustainable energy future. Join a team of passionate professionals committed to making a genuine difference for Victorian communities.

About the opportunity

Join Energy Safe Victoria as an Investigator, where you'll lead complex investigations into energy-related incidents, complaints, and potential breaches of energy safety legislation. You'll gather and analyse evidence, assess compliance, and deliver clear, evidence-based findings that support regulatory and enforcement decisions.

Working closely with internal teams, technical specialists, and external stakeholders, you'll play a key role in protecting the community and improving energy safety outcomes. This is an opportunity to apply your investigative expertise in a collaborative environment that values professionalism, knowledge sharing, and continuous improvement.

What you'll contribute

• Leading investigations into energy safety incidents, complaints, and potential legislative breaches.
• Responding to serious energy incidents, including evidence gathering, scene attendance, and regulatory assessments.
• Analysing complex information and preparing clear, evidence-based reports and recommendations.
• Working closely with technical experts, legal advisers, prosecutors, and external agencies to achieve effective regulatory outcomes.
• Managing investigations in line with Energy Safe's investigation framework, policies, and legislative requirements.
• Providing advice on emerging risks, trends, and systemic issues to support informed decision-making.
• Safeguarding evidential material and ensuring compliance with investigative and information management standards.
• Contributing to a collaborative, high-performing team through knowledge sharing, mentoring, and continuous improvement initiatives.
• Participating in Energy Safe's availability roster as required.

To be successful, you'll bring

• A qualification in investigations (Certificate IV in Government Investigations or equivalent).
• Proven experience conducting complex investigations in a regulatory, compliance, enforcement, or similar environment.
• Strong skills in evidence gathering, analysis, interviewing, statement taking, and report writing.
• Experience responding to incidents, managing evidence, and working with external agencies and stakeholders.
• The ability to interpret legislation, apply sound judgement, and deliver practical, evidence-based outcomes.
• Excellent communication, relationship-building, and stakeholder engagement skills.
• Strong organisational skills, with the ability to manage competing priorities and work both independently and collaboratively.
• A proactive, adaptable, and solutions-focused approach, with a passion for improving safety outcomes for Victorians.
• Experience in energy, electricity, gas, pipelines, or a regulatory environment (desirable).

Reasons to apply

• Flexible work a rrangements including hybrid working options (minimum two days in the office per week) and accrued credit hours.
• Additional leave options, including personal, cultural, volunteer, community service, and study leave, as well as the option to purchase extra leave.
• Generous paid parental leave for both primary and secondary carers, plus reproductive health leave.
• Fitness Passport membership, available to employees and their immediate family members.
• A diverse and inclusive workplace, supported by our Diversity and Inclusion Council and commitments through our Gender Equality and Reconciliation Action Plans.
• Wellbeing initiatives, including free annual flu vaccinations and skin checks.
• Novated leasing benefits through our partnership with SG Fleet.
• Free and confidential Employee Assistance Program (EAP) support for employees and their families.
• Home office subsidy of $250 per year.
• Learning and development opportunities, with strong support for career growth and internal mobility.

Interested?

Click Apply to complete the online application process and submit your current resume and cover letter via the Careers Victoria website.

Applications must be submitted online by COB Sunday 20 September 2026. We encourage you to apply as soon as possible, as this advertisement may close early if a suitable candidate is identified.

Successful applicants will be required to complete pre-employment checks, including reference checks and a satisfactory National Police Check.

At Energy Safe Victoria, we welcome applications from people of all backgrounds and value the diverse experiences and perspectives that our people bring to the workplace. We are committed to building a workforce that reflects the community we serve and fostering an inclusive and respectful environment for all.

If you require any adjustments or support throughout the recruitment process or in the role itself, we encourage you to discuss this with us. If you identify as a person with disability, please let us know how we can provide additional support throughout the recruitment process.

For a confidential discussion, please contact People & Culture at [email protected]