Complaint Resolution jobs in Tarneit VIC

Manage practitioner registrations and licences, ensuring efficient processing, compliance, and quality service for stakeholders.

Summary:

Support Victoria's building and plumbing industries by delivering efficient, accurate and customer-focused registration and licensing services.

About the role

Make a meaningful impact in a key regulatory role. As a Registration Officer, you'll be responsible for the end-to-end administration of practitioner registration and licensing applications, helping to maintain high professional standards across Victoria's building and plumbing sectors while delivering a responsive and customer-focused service.

What we are looking for:

• Capability in using Customer Databases to process high volumes of applications
• Strong written and verbal communication skills
• Excellent task planning and organisational skills
• Problem Solving willingness and capability

About the BPC

The Building & Plumbing Commission (BPC) is Victoria's regulator for building and plumbing.

It supports the growing Victorian community through the developments of harms-based regulation that is proactive and informed by data and intelligence. The BPC regulates for better consumer outcomes and is committed to safety, compliance and buildings that last.

The BPC's aim is to improve the experience for consumers in the building system by overseeing all aspects of building quality control - regulation, insurance and dispute resolution. The BPC aspires to be a leading and trusted regulator, emphasising consumer outcomes, clear communication with practitioners, efficient processes, and a commitment to public interest

The BPC brings key regulatory, dispute resolution, and insurance functions related to the building and plumbing industry together under one roof, streamlining the process for consumers and industry, and enabling the regulator to have oversight of all complaints so they can be handled more effectively and efficiently.

Commitment to Diversity

We celebrate the diversity of our workforce.

The BPC values the differences people bring and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers.

We are committed to providing a safe, inclusive and accessible recruitment process. If you have any accessibility requirements or need adjustments at any stage of the process, please contact us at recruit@bpc.vic.gov.au.

Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.

How to Apply

We require you to upload:

• an up-to-date resume.
• Please include a cover letter detailing why you are interested in the opportunity and highlighting the skills and experience relevant to the responsibilities of this position and the key selection criteria.

Important information

Only electronic applications submitted via careers.vic.gov.au will be accepted.

Candidates deemed suitable from a selection process may be considered for identical or similar vacancies within 6 months.

The BPC operates within the Victorian Public Sector; employment conditions are governed by the Victorian Building Authority Enterprise Agreement 2024. As such Recognition of Prior Service from other VPS agencies should be discussed with the hiring manager as part of the recruitment process.

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