Complaints Investigation jobs

As a Compliance Officer, you will undertake a diverse range of regulatory, compliance and investigation activities. No two days are the same. You may be analysing legislation, responding to complaints, conducting compliance inspections, engaging with industry stakeholders, or contributing to strategies that reduce harm and strengthen community confidence.

In this role, you will:

Investigate complaints and suspected breaches of liquor and gambling legislation.
Conduct compliance monitoring, inspections, audits and risk assessments.
Research, interpret and apply legislation, policies and regulatory frameworks.
Provide guidance and education to industry stakeholders and community members.
Prepare reports, correspondence and recommendations to support regulatory outcomes.
Assist with documentation required for legal and enforcement proceedings.
Support harm minimisation initiatives across regulated industries.
Build positive relationships with stakeholders from diverse backgrounds.
Work independently while contributing to a collaborative and supportive team environment.

About you:

We are looking for someone who is curious, professional and confident in dealing with a broad range of stakeholders.

You will bring:

Strong analytical and problem-solving skills with the ability to interpret legislation and policy.
Experience investigating issues, assessing information and making evidence based decisions.
Excellent written communication skills and the ability to prepare clear, concise reports.
Well-developed interpersonal, negotiation and conflict resolution skills.
The ability to manage competing priorities and work effectively both independently and as part of a team.

Why join us?

At the Department of Justice, you'll be part of an organisation committed to delivering a fair, safe and inclusive society for all Queenslanders.

We offer:

Meaningful work that directly contributes to community wellbeing and public safety.
Flexible work arrangements and a strong focus on work-life balance.
Ongoing learning and professional development opportunities.
Established career pathways across Queensland Government.
Competitive salary, annual leave loading and 12.75% employer superannuation.
A supportive and inclusive workplace that values diversity, respect and collaboration.

About OLGR:

The Office of Liquor and Gaming Regulation regulates Queensland's liquor and gambling industries to minimise harm, build community confidence and support responsible industry development. Our work helps ensure Queensland's regulatory environment remains fair, safe, inclusive and socially responsible while balancing the interests of industry, government and the community.

There are 5 permanent positions available in the following locations. Please ensure you select which position you are applying for (Brisbane, Gold Coast, Rockhampton or Hervey Bay).

Applications to remain current for 12 months.

Job Ad Reference: QLD/700596/26

Closing Date: Thursday, 24th September 2026<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.