Complaints Investigation jobs in Brisbane QLD

Nurturing the greatness in every child - and in you.

Join one of Australia’s Largest Leading Early Education Providers!

At G8 Education, we’re on a mission to shape the future! With 350+ early education and care centres under 21 brands, our 8,000+ dedicated team members nurture over 40,000 children every day. As an ASX listed growth company, we’re committed to empowering, rewarding, and supporting every team member – from our centre educators to our leadership and support team.

The Opportunity

The Investigator is responsible for conducting thorough investigations, utilising due process and detailed documentation, into child safety incidents or allegations, compliance breaches, incidents under the Reportable Conduct Scheme, whistleblower complaints, WH&S, G8 Education policies and procedures and other complaints, allegations or issues as part of G8’s Investigation Framework.

This role is a national role with investigations occurring across the G8 business and centre network.

Key Responsibilities

• Conduct thorough and objective investigations into child safety incidents or allegations, compliance breaches, incidents under the Reportable Conduct Scheme, whistleblower complaints, WH&S, G8 Education policies and procedures and other complaints, allegations or issues as part of G8’s Investigation Framework.
• Ensure all investigations are completed within agreed timeframes, in accordance with due process, legislative standards, company guidelines, and government requirements.
• Apply a consistent investigative methodology across the organisation.
• Prepare comprehensive reports with clear conclusions, identification of contributing factors and root causes, and recommended actions based on relevant policies and guidelines.
• Identify opportunities for continual improvement in service standards, policies, organisational processes, and practices.
• Communicate and implement improvement opportunities identified during investigations.
• Contribute to the enhancement of G8’s national Investigation Framework.
• Collect and analyse data throughout the investigation process to identify exceptions, trends, and key risk indicators.
• Develop and maintain strong relationships with internal stakeholders to provide support throughout the investigation process.

About You

• A Diploma of Children’s Services or equivalent qualification in Criminology, Criminal Justice, Investigations or Industrial Relations is highly desirable
• Experience conducting employee investigations
• Knowledge of Reportable Conduct Schemes
• Knowledge of best practice investigation methodologies
• Excellent knowledge of legislative, regulatory, risk and policy framework affecting the requirements of government corporations
• Demonstrated interpersonal and communications skills for conducting interviews, well developed report writing skills and proven and effective stakeholder management skills
• Adaptable, and able to change focus on short notice and to work within tight deadlines
• Hold a valid working with children check or willingness to obtain upon commencement.

Benefits at G8

• Competitive salary package
• Eligibility to participate in our Short-Term Incentive program which is an annualised bonus each year
• Hybrid working conditions with 3 days in office and 2 from home
• Monthly RDO
• Located Brisbane CBD
• Career development opportunities as part of a large ASX-listed company
• Access a 50% discount on early education and childcare fees at any G8 Education Centre
• Exclusive access to our G8 Rewards Program with benefits across more than 600 retailers, exclusive cash discounts and more!

Find out more here: G8 Education

United by purpose. Guided by values.

At G8 Education, we’re proud to celebrate, support, and inspire our 10,000+ team members as they make a lasting difference in the lives of children and their own.

Driven by our purpose “to nurture the greatness in every child to grow, thrive and learn” and guided by our values, we’re shaping bright futures for children, families, communities, and each other.

Our values: Safety First & Always, Thriving Together, Owning the Outcome, Being the Difference, Building Bright Futures.

Our Recruitment Process