Skip to main content
Post your resume and find your next job on Indeed!

Complaints Investigation jobs in Brisbane QLD

Sort by: -
    • Monitor the progress of referred health service complaints being managed by external organisations and review reports on complaints management progress and…
    • View all Queensland Government jobs - Brisbane jobs - Investigator jobs in Brisbane QLD
    • Salary Search: Referrals Officer (Investigations) salaries in Brisbane QLD
    • See popular questions & answers about Queensland Government
    • Investigate complaints effectively and efficiently, in line with organisational policies and procedures to ensure investigations are completed within 12 months.
    • Strong analytical skills are essential for performing deep-dive investigations into fraud, scams, and complex complaints to reconstruct timelines and determine…
    • Manage customer complaints and disputes in accordance with regulatory requirements and internal policies.
    • As a Dispute Resolution Specialist, you will manage…
    • A degree in Fraud investigation or a degree of similar value, desirable.
    • Manage, lead and coordinate investigations and complaints against Auto & General in an…
    • ESR proactively manages and monitors environmental risks through a modern and innovative regulatory framework that includes assessment, compliance,…
    • Supporting investigations into equal opportunity complaints and employee relations issues across all brands.
    • You’ll manage a broad range of people‑related cases…
    • The Field Services (FS) team delivers field workforce capabilities across all nbn technologies, encompassing service activation, network assurance and…
    • Oversee compliance processes relating to complaints, incidents, breaches and regulatory notifications.
    • Oversee the effectiveness of CoinJar’s transaction…
    • This role is responsible for providing practical, risk‑aware ER guidance across a broad range of workplace matters including performance, conduct, grievances…
    • Ensure complaints and member concerns are handled professionally and in line with Fund Rules and regulatory obligations.
    • Familiarity with safety law including disciplinary issues, termination of employment, complex staff complaints, industrial disputes, enterprise bargaining and…
    • ESR proactively manages and monitors environmental risks through a modern and innovative regulatory framework that includes assessment, compliance,…
    • Assist with the investigation and resolution of customer complaints and quality-related issues.
    • Working a full-time Monday to Friday you will be responsible for…
    • Strong written communication skills, including drafting employment correspondence and investigation documentation.
    • Demonstrated experience in human resources.

Job Post Details

Referrals Officer (Investigations)
Queensland Government
·
3.8
Brisbane QLD
Temporary
Apply on company site

Job details

Pay information not provided
Temporary
Brisbane QLD

Full job description

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

Liaise and consult with external organisations to facilitate the referral of matters to relevant State and Commonwealth entities.
Prepare documentation for consultations and correspondence such as formal notices for referral of matters to State and Commonwealth entities. This may also include complainants and practitioners as required.
Manage enquiries in relation to referral matters, from relevant agencies and from relevant complainants/practitioners to promote seamless service delivery and quality outcomes.
Monitor the progress of referred health service complaints being managed by external organisations and review reports on complaints management progress and outcomes.
Liaise as appropriate with internal and external stakeholders to obtain necessary information and documentation on how referrals have been managed by external entities.
Review and analyse material gathered to prepare recommendations for briefing managers on whether further relevant action is required and escalating outcome reports and recommendations for consideration by the delegate.
Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 89, 182 or 183 of the Public Sector Act 2022.

***APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button***

Please note any documents attached to Smart Jobs should be in Microsoft Word or PDF format. Please do not upload zipped files.<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Let Employers Find YouUpload Your Resume