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    • We’re seeking an IT Support Technician to provide day-to-day technical support to staff.
    • You’ll troubleshoot hardware and software issues, support users…
    • View all TasmanShield IT Systems Pty Ltd jobs - Melbourne jobs - IT Support jobs in Melbourne VIC
    • Salary Search: IT Support Technician salaries in Melbourne VIC
    • Solid understanding of computer hardware components, peripheral devices, and system architecture.
    • Demonstrated experience in a hardware technician, IT support,…
    • Remote Desktop Support – Windows Technician.
    • Diagnose and fix Windows 10 & 11 PCs and laptops over the phone and through remote sessions — fully work-from-home.
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    • Day to day, you'll be the person who takes machines from "just arrived" to "…
    • Experience with software installation, computer setup, and general technical support is preferred.
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    • Solid knowledge and understanding of a typical network infrastructure including wireless, switches, cabling.
    • Experience with Apple, Microsoft, Chrome and client…
    • Good knowledge of computer data imaging and related experience.
    • Strong knowledge of computer hardware, peripherals and ICT equipment.
    • They must be flexible, proactive, responsive, reliable, responsible, and most importantly, have a can-do mentality.
    • Remote break-fix hardware maintenance.
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    • Supporting a corporate client onsite for a weekly scheduled visit.
    • You will be providing general Desktop support onsite as well as smart hands and feet support…
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    • A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other…
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    • Client focused, creating strong relationships.
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    • Providing Level 1 and Level 2 onsite and remote ICT support.
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Job Post Details

IT Support Technician - job post

TasmanShield IT Systems Pty Ltd
Melbourne VIC 3000
From $6,426 a month - Full-time

Job details

Pay

  • From $6,426 a month

Job type

  • Full-time

Location

Melbourne VIC 3000

Benefits

Pulled from the full job description

  • Childcare assistance
  • Referral program
  • Housing allowance
  • Parental leave
  • Health insurance
  • Vision insurance
  • Dental insurance

Full job description

IT Support Technician — Job Description (Indeed format)

Position: IT Support Technician
Location: Full Time

About the role
We’re seeking an IT Support Technician to provide day-to-day technical support to staff. You’ll troubleshoot hardware and software issues, support users via tickets and helpdesk channels, and help maintain reliable IT systems.

Key responsibilities

  • Provide first-level IT support via phone, email, and helpdesk tickets
  • Troubleshoot issues across Windows, Microsoft 365, and common business applications
  • Assist with onboarding/offboarding: account access, device setup, software installs
  • Support peripherals (printers, scanners, conference room devices) and basic network connectivity
  • Perform routine checks, updates, and desktop/laptop maintenance
  • Document issues and resolutions in the ticketing system
  • Escalate complex issues to senior engineers/vendors and follow through to resolution
  • Maintain a clean, secure workplace standard for IT equipment and data

Required skills & experience

  • Experience in an IT support / helpdesk role (or equivalent)
  • Strong troubleshooting and customer service skills
  • Working knowledge of Windows OS and Microsoft 365
  • Ability to prioritize tickets and meet service targets
  • Clear communication and reliable follow-through

Preferred

  • Experience with Active Directory / Azure AD
  • Basic networking knowledge (TCP/IP, DNS, DHCP)
  • IT certifications (e.g., CompTIA A+, Microsoft)

How to apply
Click “Apply Now” on this listing and submit your resume.

Pay: From $6,426.00 per month

Benefits:

  • Childcare assistance
  • Dental insurance
  • Health insurance
  • Housing allowance
  • Life insurance
  • Maternity leave
  • Parental leave
  • Referral program
  • Visa sponsorship
  • Vision insurance

Work Location: In person

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