Skip to main content
Post your resume and find your next job on Indeed!

Connectwise jobs in Sydney NSW

Sort by: -
    • Get exposure to on-site client work.
    • Provide Level 1-2 IT support to hundreds of end-users, and escalate issues when required to relevant teams.
    • You will be based on-site at a leading independent school, embedded in the day-to-day technology operations of the school.
    • Parramatta area | Full-time | Start ASAP*.
    • Most support is delivered remotely and proactively using modern systems administration tools, with phone and…
    • As a Level 2 - Service Technician at Epic IT, you'll be the friendly, reliable face our clients look forward to seeing each week.
    • 20 -24 Hours per week.
    • Possible Full-Time Employment available during University Breaks and after Graduation.
    • High Customer Satisfaction (99% rating): Excellent…
    • Strong MSP background preferred, either within an MSP or a vendor supporting MSPs.
    • Pre-sales / sales engineering experience with demos and proofs-of-concept.
    • A free day of leave on your birthday.
    • Five weeks annual leave incentive.
    • Employee discounts on IT equipment and hundreds of well-known brands.
    • The Events Manager is responsible for the resource preparation, planning, and delivery of all IT Nation events and programs.
    • 5+ years of relevant experience.

Job Post Details

IT Support Analyst - job post

AC3
3.9 out of 5 stars
Sydney NSW•Remote
$70,000 a year - Full-time

Job details

Pay

  • $70,000 a year

Job type

  • Full-time

Full job description

  • Join an expanding organisation going through exponential growth
  • Get exposure to on-site client work
  • Work with a young and passionate team that respects balance and autonomy

About the role

Are you ready to be the IT hero everyone relies on? As an IT Support Analyst, you'll be at the heart of delivering top-notch performance, ensuring quality, and tackling IT issues with precision. From software and hardware to network systems, user administration, and provisioning, you’ll be the go-to expert, making every tech headache disappear.
  • Provide Level 1-2 IT support to hundreds of end-users, and escalate issues when required to relevant teams
  • Be the point of contact for all incoming incidents over the phone, email or face to face and log tickets
  • Troubleshoot issues related to Systems, Applications, Software, Hardware or Networking
  • Provide Remote support in a hosted environment supporting a broad range of business applications
  • Work on a broad range of technologies such as Windows OS, Office 365, Mac OS, IOS & Android, Routers, Switches, Wi-Fi, etc.
  • Adhere to SLAs with a strong customer focus
Required Skills and Experience
  • 3+ years working in IT Support role
  • Previous experience providing support via phone, email, face to face or remotely.
  • Experience with User administration, Access restrictions, Email management, Office 365, MS Exchange and Active Directory
  • Experience with ticketing systems, preferably ConnectWise
  • Excellent customer service skills
  • Very good communication skills, both written and verbal
Benefits
  • Genuine flexible work environment
  • Opportunities for professional growth and development
  • Varied engagements, environments, and clients
  • Exciting and fun team culture
Let Employers Find YouUpload Your Resume