Contact Support Worker jobs

• Role based in City and Redfern Sites | Casual Role
• 2-3 weekend day shifts per calendar month
• Award Rate + Super + Salary Packaging + penalty rates for weekend work

Sydney Children’s Contact Service (SCCS) is a federally funded provider of centre-based supervised visits and changeovers for young children, facilitating contact with their separated parents and family violence. The service uses a child-focused, therapeutic, trauma informed, safety focused, integrated case management model of supervised contact, working with separated families who present with complex needs and high risk.

We’re looking for a Contact Worker who is passionate about supporting families impacted by family separation. While experience in this area is preferred, our supportive and experienced team is eager to help develop a candidate who has experience in a related field, shows a strong ethical approach, aligns with our values, and has a genuine passion for making a positive impact.

About the Role

Some of your responsibilities will be:

• Delivering child-focused, site-based orientations, supervised contact services and supervised changeover services to children and adult family members and completion of detailed observational reports.
• Observe parent-child interaction and support parents to engage in positive, child focused play and activities and to behave in accordance with the CCS Service Agreement.
• Maintain a focus on the safety and wellbeing of clients and their families, underpinned by a thorough understanding of child development, child protection, individual and systemic issues including Domestic and Family Violence.Maintaining a thorough and up to date understanding of the relevant provisions of the Family Law Act (1975) the Children and Young Persons (Care and Protection) Act (1998) and other relevant legislation as it applies, and to always operate in accordance of the legislative provisions.
• Maintaining a thorough understanding of practice guidelines and membership requirements of the Australian Children’s Contact Services Association (ACCSA) and comply with Attorney General’s Department requirements
• Complying with clinical governance frameworks and contribute to continuous quality improvement initiatives.

About you

To be a successful candidate you will have:

• Tertiary degree in social Worker, Psychology, Counselling or related field.
• Demonstrated capacity and skills to work with adults and children impacted by relationships breakdown, family separation, family violence, mental health issues, and family law processes.
• Demonstrated capacity and skills to provide supervised contact to separated families impacted by high conflict and multiple complex issues including family violence, mental health issues and alcohol and drug addiction.
• Capacity to be flexible and adaptable in response to evolving organisational, legislative and sector priorities and requirements.
• Capacity to fulfill weekend shifts requirements of 2-3 weekend day shifts per calendar month e.g. two Saturdays and one Sunday day shifts per calendar month.
• Capacity to attend group supervision meetings currently scheduled online every second Friday of the month.

Our Benefits

• Professional Growth: Tailored professional development opportunities to support your career ambitions.
• Work-Life Balance: Embrace flexibility and align your work and your life to enable you to thrive in a Family Inclusive accredited organisation.
• Tax Savings: Maximise your income with generous salary packaging, reducing your tax and increasing your take-home pay.
• Inclusive: Join a friendly and supportive organisation that values your contributions and voice.
• Wellbeing: Free access to a premium mindfulness app, EAP counselling, yearly flu vaccinations, and a variety of wellbeing activities to make your workday more enjoyable.
• Choose a workplace that cares about your growth, happiness, and overall well-being. Join us today!
• To be considered for this role, you will need to attach your resume and a cover letter addressing how your skills, knowledge and experience meet the requirements of the role (Address the Selection Criteria).
• Applications for this position close on 30 October 2026. Please submit your application as soon as possible as shortlisting and interviewing for this position will commence immediately.

Need More Information? Please contact Kulsum Thakore, Talent Acquisition Partner, +61 2 8723 2286

About us

People are at the core of everything we do: from supporting and enhancing the wellbeing of our clients to the nurturing and development of our staff and their career aspirations.

CatholicCare Sydney is a leading not-for-profit and the social services agency of the Catholic Archdiocese of Sydney, supporting people from all walks of life.

We’re an organisation that promotes diversity and inclusion, and commits to the growth and wellbeing of our staff, empowering them to make a positive change to the community.

We welcome applications from individuals of all ages, identities, abilities, and cultures, including Aboriginal and Torres Strait Islander Peoples, member of the LGBTQI+ community, and people living with disabilities.

CatholicCare requires the preferred applicant to undertake a National Criminal History Record Check prior to employment, and for some roles, a Working with Children Check and/or NDIS Worker Screening Check may be required.