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Administrative Support Officer - job post

Department of Customer Service
3.9 out of 5 stars
Sydney NSW•Hybrid work
$84,659 - $92,701 a year - Full-time
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Job details

Pay

  • $84,659 - $92,701 a year

Job type

  • Full-time

Location

Sydney NSW•Hybrid work

Benefits

Pulled from the full job description

  • Annual leave

Full job description

Department of Customer Service

Reference number
req51927
Occupation
General Administration, Administration and Clerical
Work type
Full-Time
Location
Sydney - Greater West
Salary Information
$84,659 - $92,701 + Super
Closing date
16 June 2026 at 10:00am


Administrative Support Officer - Compliance and Enforcement
Clerk Grade: 3/4, $84,659 - $92,701 + Super
Employment Type: Ongoing. A Talent Pool will be created from this recruitment for future opportunities
Locations: Parramatta
Working Arrangements: Hybrid and flexible working available.
The roles sit within the NSW Fair Trading Division in the Compliance and Enforcement team in the Consumer Affairs Branch.
Be Part of the Future of Fair Trading
NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW.

At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.

We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.

This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.

About the role
We’re seeking an enthusiastic Administrative Support Officer to join the Compliance and Enforcement

Reporting to the Director Compliance and Enforcement this role offers variety, opportunities to contribute to meaningful initiatives, and exposure to people-focused programs that support our Investigators and Inspectors.

Key responsibilities
  • Provide a range of administration and coordination support to ensure the efficient operation of the team, escalating issues where required
  • Collect, compile and prepare documentation, correspondence and information to support decision-making and information flow
  • Update and maintain records and databases, ensuring information is accurate, stored correctly and accessible in line with systems and processes

About you: To be successful in this role, you will:

  • Have strong attention to detail
  • Be adaptable and comfortable managing shifting priorities
  • Be able to work collaboratively within a team and autonomously when required
Why work with us?
  • Flexible office location options across NSW
  • Hybrid working, compressed hours and generous leave provisions
  • Accrued Days Off (days in lieu) in addition to annual leave
  • Access to industry‑approved self‑learning and development tools
  • Career mobility and opportunities to work across different programs
  • Meaningful work that supports the people of NSW
  • Corporate wellbeing programs, including access to Fitness Passport
Salary Grade 3/4, with the base salary for this role starting at $84659 base plus superannuation
For enquiries relating to recruitment please contact Jessica Love via jessica.love@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.
Closing Date: Tuesday 16th June, 2026 (9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact jessica.love@customerservice.nsw.gov.au.
For more information, please visit
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