Crisis Support Services jobs in Footscray VIC

Please note - This is an active recruitment campaign and applications are being reviewed and shortlisted for interview as they are received. This means that the advertisement may be withdrawn prior to the end date.

Who is Windermere?
Windermere improves lives by working closely with individuals and families to find solutions for complex situations.
Since 1992 we have operated across Victoria and each year we assist over 20,000 people to live the lives they dream of. We provide support and guidance in the areas of family and parenting, homelessness, disability services, early childhood intervention and education, community strengthening and victims of crime, assault and trauma. Read more about our services here - https://www.windermere.org.au/services/

Our dedicated Victims Assistance Program assists individuals with their management of the impact of crime. Through the provision of consumer focussed case management services, we promote recovery and minimise secondary victimisation sometimes experienced in the criminal justice systems. We are experts in this space and on the verge of expansion - we currently support 3,000 consumers each year and this will grow as we expand into new regions.

We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.

Why work for Windermere?
We are an organisation with a big heart; we care about our people and strive for continuous improvement; we are committed to a culture of individualised flexibility and support.

In our May 2026 employee survey - 84.4% of our employees would recommend Windermere as a place to work and 87.7% felt we are committed to diversity, equity and inclusion, view the results here - https://link.windermere.org.au/Pulse-Survey-2026

What are the specifics of the role?

As the Victim Support Worker, you will respond to victims of violent crime, provide information and advice, assist them to navigate the justice system, and refer to specialist services as required.

You will also liaise with other victim services including Family Violence and Sexual Assault Services.

Success will be achieved when victims feel empowered, receive a tailored service according to their goals and focused on their individual safety and recovery.

A Driver Licence is essential as you’ll provide both outreach and remote services to your consumers.

All expertise levels will be considered and rewarded accordingly, however experience with family violence is essential!

Part time (4 days - 0.8 FTE - Fridays are a must) working hybrid between co-locations, including office, police stations in the Western suburbs of Melbourne and home.

• As Windermere is a not-for-profit organisation, employees are able to claim everyday living expenses up to $15,900 against their annual Pre-Tax Salary. Use the salary packaging calculator available here - Salary Packaging Calculator | Accesspay - (https://calculator.accesspay.com.au/salary-packaging-calculator)

Key Selection Criteria:

• Tertiary qualifications in Social Work, Social Welfare or relevant equivalent
• Minimum 3 years’ experience within the community sector, preferably in a trauma related field.
• Case management, intake and assessment experience.
• Risk identification and management capability, including confidence with the MARAM framework.
• Attend and work from various co-location sites, including but not limited to Victoria Police Stations.
• Victoria Police Clearance for co-location purposes.
• Capability to engage in community engagement and education.
• Ability to provide tailored support to victims of crime from diverse backgrounds and communities.
• Excellent verbal and written communication skills
• Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
• Current Victorian Drivers’ Licence.
• Willingness to undertake relevant pre-employment screening and checks.
• Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights

If this job excites you, then click the “Apply” button to view the detailed Position Description and submit your application. Please also ensure you address the Key Selection Criteria in your application letter.

If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Talent Acquisition Specialist via phone +613 8794 1349 or email opportunities@windermere.org.au

Windermere is committed to creating equitable environments for consumers and employees. We do this by building diverse and inclusive services and workspaces, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.
We are proud of our Rainbow Tick accreditation and our Reflect Reconciliation Action Plan which has been endorsed by Reconciliation Australia.

Don't meet the key selection criteria but interested in future roles? Visit our website to sign up to our mailing list and stay up to date with our current vacancies.