Crisis Support Services jobs in Melbourne VIC

Eva Burrows College (The Salvation Army) is seeking a friendly, organised and customer focused individual to join our team as a College Services and Customer Support Officer.

In this highly varied role, you will be the welcoming face of the College, providing high-quality customer service to students, staff, visitors and conference/event users. You will support students across the full lifecycle, assist with administrative processes, and help ensure the smooth operation of our campus, events and accommodation.

The opportunity is permanent, full-time onsite position.

Key responsibilities:

• Deliver front‑of‑house customer service across reception, phone, email and online channels.
• Assist students with admissions, enrolment, course information, LMS access and general enquiries.
• Maintain student records and ensure data accuracy in CRM and Student Management Systems.
• Support learning content and LMS updates, navigation and tier‑1 troubleshooting.
• Drive engagement activities including outbound campaigns and retention/alumni support.
• Provide campus and event support including bookings, administrative tasks, security access and basic IT/AV assistance.

About you:

You are approachable, organised and confident working in a busy, customer focused environment. You enjoy helping people, learning new systems, and working collaboratively with others. Experience in education sector, customer service or administration is highly valued.

What we offer:

TSA offers an inclusive work culture and strong opportunities for professional development. A role where your contribution directly supports student success and community impact. In return we also offer benefits such as:

• An attractive salary including NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits ($2650).
• On site parking.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Salvos Rewards - Access to exclusive financial, retail and lifestyle discounts and benefits.
• Novated car leasing, discounts on car hire and purchase.

If you are passionate about providing excellent service and want to be part of a team that makes a difference, we’d love to hear from you.

How to Apply:

• Contact ebc.customerservice@salvationarmy.org.au for more information and the PD
• Submit your application via the link
• Please upload a PDF resume and a PDF cover letter
• Applications will be reviewed as they are submitted and a successful candidate appointed as soon as possible
• Applications from recruitment agencies will not be accepted

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration