Crisis Support Services jobs in Melbourne VIC

Posted: 10/08/2026

Closing Date: 04/09/2026

Job Type: Permanent - Part Time

Location: Melbourne, Victoria

Job Category: Community Services and Development,Voluntary, Charity & Social Work

Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.

THE ROLE

We are looking for a compassionate and resilient Overnight Support Worker to join our Residential Services team in a part-time 0.8 FTE position.

Working overnight within our supported accommodation program, you will provide practical and emotional support to victim-survivors, conduct risk and needs assessments, support safety planning, and contribute to a safe and welcoming environment. This is an opportunity to make a meaningful difference during critical periods of crisis and transition.

KEY RESPONSIBILITIES

• Provide overnight support to adult and child victim-survivors in supported accommodation
• Conduct initial risk management planning and needs assessments for new arrivals
• Complete safety planning and support clients experiencing distress or uncertainty.
• Assess and respond to family violence risk using the MARAM framework.
• Manage and action handover items to ensure continuity of care and service delivery.
• Maintain accurate and confidential records.
• Participate in team meetings, supervision and ongoing professional development.

KEY SELECTION CRITERIA

Essential

• Experience in a support, residential, or community services role
• Understanding of the specialist family violence sector in Victoria
• Ability to work effectively in a demanding environment while maintaining professional boundaries
• Strong communication skills and ability to work with diverse communities
• Ability to remain calm under pressure and respond positively to changing priorities
• High level of resilience and commitment to self-care practices
• Commitment to trauma-informed, inclusive, and culturally safe practice
• Current or willingness to obtain:
  • Working with Children Check
  • National Police Check
  • Level 2 First Aid
  • Driver’s Licence

Qualifications in community or social services are desirable.

WHY JOIN US?

• Join Victoria's only 24/7 family violence response centre.
• Make a genuine difference to victim-survivors during times of crisis.
• Access salary packaging benefits to increase your take-home pay.
• Receive ongoing training, supervision and professional development.
• Work within a supportive, values-driven team committed to integrity, diversity and empowerment.
• Contribute to a service that provides safety, support and recovery pathways for victim-survivors across Victoria.

INTERESTED? APPLY TODAY!

If this sounds like the role for you then submit your application.

Applications will be assessed as they are received and may close early once a suitable candidate is found.

Your application will not be considered unless you provide a cover letter and a Resume.

Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.