Cruise Ship jobs

Customer Service Agent – Cruise Terminal

Must be available to work the following dates:

• 25 May 2026
• 14 June 2026
• 24 June 2026
• 14 July 2026
• 3 August 2026
• 6 September 2026

Typical shift time: Role includes early start times of 0600 to late afternoon. Shift times may change due to the ship's operational requirements.

Location: Darwin Cruise Terminal, Australia

Business Sector: Intercruises Shoreside & Port Services

Contract Terms: Casual/Seasonal (hourly rate)

Intercruises Shoreside & Port Services are looking for Customer Service Agents to assist with cruise ship turnaround day on the above dates (turnaround is the day on which one cruise finishes, and the next one begins).

We provide services such as check-in, directional, meet & greet, wheelchair assistance, hotel hospitality desk service and airport meet & greet.

Our Customer Service Agents are the face of the cruise line and form the seamless link between land and ship. You’ll be part of a fun, fast-paced and vibrant work environment where no two days are the same.

If you’re interested in a career in travel and tourism, you’ll be getting in on the ground floor of the TUI Group - the world’s largest travel business – for a truly global career. Some of our casual Customer Service Agents are now working for us in full time management roles or have used their experience as a springboard into other areas of the travel and tourism industry.

Sound like something you’d be interested in?

While any customer service experience you have is a bonus, it’s more important to us that you just have a passion for delivering great service to our guests. Along with your excellent communication skills, you’ll need to have a genuinely helpful, flexible, and professional personality. You also need to be comfortable with basic technology as you’ll be checking-in guests on laptops, scanning their travel documents and verifying their vaccination status - all with a smile on your face while letting them know they’re about to embark on the holiday of a lifetime!

At Intercruises Shoreside & Port Services we know people are as diverse as the destinations we send our guests to. Just as travel is about exploration, we are on a continuous journey to make our work culture more inclusive. There’s more than one way to be the perfect fit, we here at Intercruises Shoreside & Port Services welcome people of all backgrounds and are proud of our diverse staffing pool. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

Job Types: Part-time, Casual, Seasonal

Pay: $32.31 per hour

Application Question(s):

• Please only apply if you are available to work on the majority of dates shown above.
• This role includes standing and interacting with guests for long periods of time, please only apply if you are you comfortable with this requirement.

Experience:

• Customer service: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Location:

• Darwin NT 0800 (Required)

Work Location: In person