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    • Intercruises Shoreside & Port Services are looking for Customer Service Agents to assist with cruise ship turnaround days (the day on which one cruise finishes…
    • View all Intercruises Shoreside & Port Services jobs - Pinkenba jobs - Customer Service Representative jobs in Pinkenba QLD
    • Salary Search: Customer Service Agent - Cruise Terminal Brisbane salaries in Pinkenba QLD
    • See popular questions & answers about Intercruises Shoreside & Port Services
    • Certificate of Safety training (CoST) - AMSA endorsed.
    • Current First Aid/CPR Certificate.
    • Proficiency in Survival craft highly regarded.
    • As a Ship’s Agent, your responsibilities include coordinating all types of vessel operations including cruise ships, from planning arrivals to berthing, loading…
    • Stand a bridge watch at sea or at anchor.
    • Draw up passage planning from port to port for each voyage the vessel undertakes.
    • Current First Aid/CPR Certificate.
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    • Opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures.
    • Maintain strong product knowledge to confidently recommend…
    • Provide security services across the Terminal and assist in developing measures to minimise the exposure to security risk.
    • Tasks as required by PBPL operations.
    • This operational leadership role drives liquor sales and ensures exceptional product knowledge for both customers and team members.
    • A turnaround operation occurs when a cruise ship arrives at port to disembark departing passengers and embark new guests on the same day.
    • At least 2-3 years previous hotel handyperson/maintenance experience or of a similar professional background (hospital's, cruise-ships, building facility…
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    • ️Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring…
    • Any other maintenance or repair required for the integrity of the ship;
    • Continued ongoing development and implementation of a Preventative Maintenance Program;
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    • Established senior relationships across cruise lines, wholesalers and the broader cruise industry.
    • Significant cruise industry experience with a strong…
    • If you are someone who loves organisation, administration and leading others, with a passion for travel and a good understanding of New Zealand and Australia as…
  • View similar jobs with this employer
    • ️Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring…
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    • Assist in the process of loading / disembarking the Xplorers and other ship tenders.
    • Required to work as part of a high-performing team in the provision of the…

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Job Post Details

Customer Service Agent - Cruise Terminal Brisbane - job post

Intercruises Shoreside & Port Services
3.9 out of 5 stars
1 Cruise Terminal Drive, Pinkenba QLD 4008
Temporary, Seasonal, Casual

Job details

Job type

  • Temporary
  • Seasonal
  • Casual

Location

1 Cruise Terminal Drive, Pinkenba QLD 4008

Full job description

Customer Service Agent – Cruise Terminal Brisbane

Location: Brisbane

Business Sector: Intercruises Shoreside & Port Services

Contract Terms: Casual/Seasonal (hourly rate)

Do you want to work with world famous cruise lines such as Royal Caribbean Cruises and Silversea Cruises?

Intercruises Shoreside & Port Services are looking for Customer Service Agents to assist with cruise ship turnaround days (the day on which one cruise finishes and the next one begins). We provide services such as check-in, directional, meet & greet, hospitality desk service and airport meet & greet.

Our Customer Service Agents are the face of the cruise line and form the seamless link between land and ship. You’ll be part of a fun, fast-paced and vibrant work environment where no two days are the same.

If you’re interested in a career in travel and tourism, you’ll be getting in on the ground floor of the TUI Group - the world’s largest travel business – for a truly global career. Some of our casual Customer Service Agents are now working for us in full time management roles or have used their experience as a springboard into other areas of the travel and tourism industry.

Sound like something you’d be interested in?

While any customer service experience you have is a bonus, it’s more important to us that you just have a passion for delivering great service to our guests. Along with your excellent communication skills, you’ll need to have a genuinely helpful, flexible, and professional personality. You also need to be comfortable with basic technology as you’ll be checking-in guests with iPads, scanning their travel documents and verifying their vaccination status - all with a smile on your face while letting them know they’re about to embark on the holiday of a lifetime!

At Intercruises Shoreside & Port Services we know people are as diverse as the destinations we send our guests to. Just as travel is about exploration, we are on a continuous journey to make our work culture more inclusive. There’s more than one way to be the perfect fit, we here at Intercruises Shoreside & Port Services welcome people of all backgrounds and are proud of our diverse staffing pool.

Job Types: Casual, Seasonal

Experience:

  • Customer Service: 2 years (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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