Customer & Operations jobs

Olympus is seeking a full time Customer Operations Specialist – Service to join our Operations team at our head office in Notting Hill.

Reporting to the Customer Experience & Operations Manager, you will play a critical role in delivering high-quality, customer-centric support to hospital customers through phone-based engagement, email and case management. This is a fast-paced, relationship-focused role where you will coordinate service requests, manage customer cases, support equipment repairs and loan programs, and work closely with internal stakeholders to deliver outstanding customer outcomes.

You will be the primary point of contact for customers across inbound and outbound service enquiries, building trusted relationships and providing timely, accurate updates throughout the service journey. Success in this role requires strong communication skills, attention to detail, excellent stakeholder management and the ability to manage multiple priorities while working to established service standards and KPIs.

Key responsibilities include:

• Supporting customers through inbound and outbound phone, email and case-based interactions.
• Building strong relationships with hospital customers and clinical stakeholders.
• Managing service cases and service notifications through Salesforce and SAP.
• Coordinating loan equipment, repair updates, freight movements and service-relatedrequests.
• Collaborating with Sales, Logistics, Warehouse, Finance, IT and offshore support teams to resolve customer enquiries efficiently.
• Monitoring and managing multiple priorities while meeting service levels, quality standards and customer satisfaction targets.
• Identifying opportunities to improve customer experience, service delivery and operational processes.

This role offers structured training and development, providing the opportunity to build expertise across customer service, case management, SAP service processes and end-to-end service operations.

About Olympus:

Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that makes a positive contribution to society.

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus?

At Olympus, we are dedicated to fostering a high performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact, and Empathy form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

• A competitive salary package
• Learning on demand
• Flexible work arrangements (work from home, flexible hours, purchase additional leave)
• Health and Wellbeing initiatives (Corporate Games, Run 4 Kids, Free Bowel Cancer Screening tests, RUOK Day, and EAP)
• Home office allowance available for eligible roles upon commencement.
• Reward and Recognition Program ‘Shining Stars’
• Dress for your day
• Social events (Strategy forums, Annual Awards, and Christmas parties)

What we are looking for:

You will consider yourself to be a proactive, customer-focused and detail-oriented individual with:

• Experience in customer service, service operations or contact centre environments.
• Exceptional verbal and written communication skills with a professional and confident phone manner.
• Strong customer service and stakeholder engagement skills, with the ability to build trusted relationships.
• Experienceusing SAP and Salesforce or similar CRM and ERP systems.
• The ability to manage multiple priorities, high volumes of work and service level commitments.
• Strong attention to detail, problem-solving skills and a commitment to delivering quality outcomes.

Apply Now:

To submit your interest in this opportunity, select ‘Apply for this job’.

This is an exciting opportunity to play a pivotal role in expandingaccess to innovative healthcare technologies and helping improve patient outcomes across Australia and New Zealand.

In the meantime, follow us on:

• LinkedIn - Olympus Corporation
• Company website - www.olympus.com.au

“We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.”

No Agency assistance required at this time.