Customer Complaints Officer jobs
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- Opal HealthCareSydney NSW
- Childcare assistance
- Referral program
- Employee mentoring program
- Free food
- Parental leave
- Health insurance
- Assist with complaint resolution and service recovery.
- Experience in customer service, healthcare, or administration (preferred).
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- BankwestPerth WA
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- Queensland GovernmentGold Coast QLD
- Proven experience managing and resolving customer complaints.
- Demonstrated high-level customer service skills with a strong focus on positive outcomes.
- Mitchell Shire CouncilAustralia
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- WeployNewcastle NSW
- Salary packaging
- Experienced in customer service or contact centre environments.
- Responding to client enquiries, issues, and complaints with professionalism and care.
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- Flinders UniversityBedford Park SA
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- Amana LivingPerth WA
- Childcare assistance
- Employee assistance program
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- Resolving or escalating customer complaints/concerns in a timely manner.
- Able to manage emotional or distressed customers in a supportive manner.
- icareParramatta NSW
- Gym membership
- Employee assistance program
- Respond to and address customer care complaints to minimize the adverse impact on the collection process.
- Review and contact customers to assist with resolution…
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- SheltersRutherford NSW 2320
- Experience in customer service and animal handling.
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- West HQRooty Hill NSW 2766
- Gym membership
- Employee assistance program
- Free parking
- Onsite gym
- Resolve customer complaints and issues efficiently and effectively.
- Maintain accurate records of customer interactions and transactions.
- Department of Government ServicesBallarat VIC
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- Queensland GovernmentQueensland
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- iCare ExternalParramatta NSW 2150
- Gym membership
- Employee assistance program
- Respond to and address customer care complaints to minimize the adverse impact on the collection process.
- Review and contact customers to assist with resolution…
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- Happy Health AustraliaWarners Bay NSW 2282
- Troubleshoot and resolve customer issues and complaints effectively.
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Job Post Details
Customer Service Officer / Customer Experience - job post
2.82.8 out of 5 stars
Sydney NSW
From $6,300 a month - Full-time
Job details
Pay
- From $6,300 a month
Job type
- Full-time
Location
Sydney NSW
Benefits
Pulled from the full job description
- Childcare assistance
- Referral program
- Employee mentoring program
- Free food
- Parental leave
- Health insurance
- Vision insurance
Full job description
Customer Service Officer / Customer Experience – Opal HealthCare
About Us
Opal HealthCare is one of Australia’s leading aged care providers, dedicated to delivering compassionate care and creating supportive communities for residents and their families.
Role Overview
We are seeking a Customer Service Officer / Customer Experience professional to support residents, families, and care teams by ensuring smooth communication and a high standard of service within our aged care community.
Key Responsibilities:
Be the first point of contact for residents, families, and visitors (front desk & phone support)
- Handle enquiries related to admissions, care services, and daily operations
- Coordinate resident admissions and onboarding processes
- Support documentation, records management, and compliance tasks
- Liaise with nurses, care managers, and hospitality teams
- Assist with complaint resolution and service recovery
- Maintain clear communication via phone, email, and face-to-face interactions
- Support smooth day-to-day facility operations
What We’re Looking For:
- Experience in customer service, healthcare, or administration (preferred)
- Strong communication and interpersonal skills
- Compassionate, patient, and resident-focused approach
- High attention to detail and ability to manage documentation
- Ability to multitask in a busy care environment
- Strong teamwork and problem-solving skills
Join Opal HealthCare and help create a welcoming, supportive experience for residents and their families every day.
Pay: From $6,300.00 per month
Benefits:
- Childcare assistance
- Dental insurance
- Employee mentoring program
- Extended annual leave
- Free food
- Health insurance
- Life insurance
- Maternity leave
- Parental leave
- Profit sharing
- Referral program
- Salary packaging
- Vision insurance
Work Location: In person
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