Skip to main content
Post your resume and find your next job on Indeed!

Customer Complaints jobs

Sort by: -
    • Maintain accurate customer notes and records across WooCommerce.
    • You'll be the first point of contact for our customers and enquires — helping with orders,…
    • View all RAW K-9 jobs - Australia jobs - Customer Support Representative jobs in Australia
    • Salary Search: Customer Care Representative salaries in Australia
    • In this role, you will be supporting our customers and resolving customer queries and tickets efficiently and effectively.
    • Demonstrated experience investigating and resolving complex customer complaints, claims or escalated customer matters in a customer-focused environment.
    • Resolve customer issues and complaints, escalating where required.
    • Support customer onboarding and ensure a positive customer journey.
  • View similar jobs with this employer
    • Logging complaints and capturing feedback.
    • You’ll play a key role in ensuring customer satisfaction through effective problem-solving and communication.
    • Sound understanding of customer service principles, complaint management.
    • Demonstrated experience managing complex customer complaints, escalations,.
    • Resolution of complaints as they relate to the Department of Children and Families.
    • Provide excellent customer service to internal and external clients and…
    • Resolve complaints and ensure high levels of customer satisfaction.
    • Previous experience in call centre, customer service, or healthcare support role.
    • Ability to resolve basic customer complaints.
    • This is a phone-based customer service role supporting customers who are victims of Card Fraud and Scams and you…
    • 3+ years in a customer support or complaints resolution role within the telecommunication industry.
    • Handle Superloop product complaints across multiple channels…
    • Complete customer complaint log for every complaint received.
    • Receive and respond to customer complaint emails.
    • Fraud detection, analysis and management.
    • Education & Experience: High school certificate required, with 2+ years of experience in customer relations or related fields and demonstrated complaint…
    • Ability to resolve basic customer complaints.
    • Your strong customer service skills will enable you to build and maintain a positive relationship with customers…
    • You’ll be the first point of contact for INBOUND customer enquiries and complaints.
    • You’ll have strong customer service / retail / sales or hospitality…
  • View similar jobs with this employer
    • Effectively resolve customer complaints and escalate to supervisor where required.
    • Ability to navigate and coach customers through digital platforms smoothly.

Job Post Details

Customer Care Representative - job post

RAW K-9
Australia•Remote
$35 an hour - Temporary, Fixed term

Job details

Pay

  • $35 an hour

Job type

  • Fixed term
  • Temporary

Benefits

Pulled from the full job description

  • Employee discount
  • Work from home

Full job description

Customer Care Representative | RAW K-9

About Us

RAW K-9 is an Australian raw pet food subscription business, BARF & PMR mixes direct to pet owners all over Australia. Founded in 2017, we're a small, close-knit team passionate about canine nutrition and genuine customer relationships. Every mix is chopped, not minced, and backed by our own certified pet nutritionist credentials.

The Role

We're looking for a Customer Care Representative to be the friendly, knowledgeable voice of RAW K-9. You'll be the first point of contact for our customers and enquires — helping with orders, general enquires, altering subscriptions, guiding new customers through the transitioning process, resolving issues with warmth and fairness, and making every customer feel like they (and their pet) are genuinely looked after.

What You'll Do

  • Respond to customer enquiries via email in a timely, friendly, and professional manner
  • Guide new customers through onboarding and the raw food transitioning process
  • Manage subscription changes — pauses, cancellations, delivery updates, order edits — via WooCommerce
  • Handle complaints and product issues with empathy, applying our goodwill/refund guidelines consistently and fairly
  • Escalate complex, sensitive, or high-value complaints to the founders promptly
  • Maintain accurate customer notes and records across WooCommerce.
  • Identify recurring issues or friction points and feed them back to the team to improve processes and products

What We're Looking For

  • Excellent written and verbal communication — warm, clear, and empathetic
  • Strong problem-solving skills and sound judgement on when to resolve vs. escalate
  • Comfortable learning new systems (WooCommerce, Outlook – must have experience).
  • Genuine interest in pets, nutrition, or animal welfare
  • Highly organised, with good attention to detail when handling orders and subscriptions
  • Previous customer service experience preferred, ideally in e-commerce, subscription, or food/health-adjacent businesses
  • Pet owner or pet-lover a bonus (you'll be talking BARF diets all day!)
  • Must have own laptop / computer

What We Offer

  • $35 per hour
  • 10 hours per week. 2 hours per day, preferably 1 hour in the morning and 1 hour in the afternoon.
  • Work from home
  • Staff discount on RAW K-9 products
  • A small team where your voice and ideas genuinely shape the business
  • The chance to be part of a growing, purpose-driven Australian pet food brand
  • The role is only required for 4 months. As the current representative is going on maternity leave in September 2026. We will reassess after 3 months if the role will continue in December 2026.

Pay: $35.00 per hour

Benefits:

  • Work from home

Work Location: Remote

Let Employers Find YouUpload Your Resume