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Claims & customer Consultant - job post

Insurance Australia Group
3.8 out of 5 stars
Sydney NSW
$5,800 - $7,000 a month - Full-time

Job details

Pay

  • $5,800 - $7,000 a month

Job type

  • Full-time

Location

Sydney NSW

Benefits

Pulled from the full job description

  • Childcare assistance
  • Parental leave
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Relocation assistance
  • Life insurance

Full job description

Insurance Australia Group (IAG) is a leading Australian general insurance company that provides motor, home, and business insurance across Australia and New Zealand through brands like NRMA Insurance and CGU.

Typical responsibilities include:

Answering customer calls, emails, and messages

Helping customers lodge claims

Reviewing claim documents and information

Updating customer records in company systems

Explaining policies, coverage, and claim status

Coordinating with assessors, repairers, or other departments

Resolving complaints professionally

Meeting service and response-time targets

Skills Required

Good communication skills

Customer service experience

Computer/data entry skills

Problem-solving ability

Attention to detail

Patience and professionalism

Pay: $5,800.00 – $7,000.00 per month

Benefits:

  • Childcare assistance
  • Dental insurance
  • Health insurance
  • Life insurance
  • Maternity leave
  • Relocation assistance
  • Salary packaging
  • Visa sponsorship
  • Vision insurance

Work Location: In person

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