Customer Service Advisor jobs

At Hampers & Gifts Australia (HGA), we’re passionate about creating premium, memorable gifting experiences that bring joy to every occasion.

Our Hampers & Gifts Australia business — including The Hamper Emporium, Gifts Australia and Maggie Beer — is at the heart of our fast-growing e-commerce success, delivering beautifully curated hampers and gifts to customers across the country.

With peak seasons like Christmas, Mother’s Day and Father’s Day, no two days are the same — and that’s exactly how we like it.

The Opportunity

We’re looking for a Customer Service Representative who thrives in a fast-paced environment and genuinely enjoys helping people.

You’ll play a key role in delivering exceptional service to our customers, ensuring every gifting experience is as seamless and special as the products we deliver.

Why Join Us?

• We live and breathe our values of being passionate, nimble, ambitious, inclusive and community focused.
• Staff Discount of 30% of all products
• Healthy snacks provided and food Fridays in Peak season
• Parking Onsite and Close to Public Transport
• Volunteer Day each year
• Access to our Employee Assistance Program
• Free Flu Shots
• Confidential wellbeing support available via our Employee Assistance Program
• Access to hundreds of training modules

What You’ll Be Doing

• Be the first point of contact for customers via phone, email, live chat and social media
• Assist with orders, delivery enquiries and product recommendations
• Resolve issues quickly and with empathy, aiming for first-contact resolution
• Support returns and exchanges with ease and care
• Work closely with our warehouse and delivery partners to keep customers informed
• Capture customer feedback to help us continually improve
• Maintain accurate records and stay up to date with products, promotions and processes
• Deal with customer complaints in a professional and timely manner

What You’ll Bring

• Experience in customer service (retail, call centre or e-commerce)
• Ability to thrive in a high-volume, seasonal environment
• Strong communication skills and a customer-first mindset
• A calm, solutions-focused approach when handling challenges
• Confidence using systems and learning new platforms (experience with Gorgias and or Shopify a bonus)

Application Question(s):

• What are your salary expectations?

Work Authorisation:

• Australia (Required)

Work Location: Hybrid remote in Sydney NSW