Customer Service Advisor jobs

Femme Connection Customer Service Coordinator (Full-Time)

Location: Fitzroy North
Department: Retail Head Office
Reports to: Head of Retail Manager.

“Love Fashion? Love People? Make the Connection and join the Femme Family!”

Who are we:

Founded over 20 years ago, we are a young and vibrant womenswear label with a huge emphasis on quality and variety.

We have successfully evolved over the years into a haven for every type of woman for every occasion.

Femme Connection brings fashion directly to your doorstep across Australia and New Zealand.

About the Role.

We are looking for a passionate and dedicated Customer Service Coordinator to join our growing team. You will play a key part in ensuring smooth delivery/returns experiences supporting our Head of Retail Manager, and contributing to the success of our company’s end-to-end supply chain offering.

As a vital member of our Retail team, you’ll work behind the scenes investigating and resolving various issues — from delivery delays and incorrect sizing to returns and claims — using our internal systems and tools. You’ll follow defined processes to ensure every query receives a timely and thoughtful response (we pride ourselves on responding within 24 - 48 hours!).

The successful candidate will assist the Head of Retail with various adhoc tasks. The primary responsibilities include:

• Answering and responding effectively to all enquiries (primarily via email).
• Providing logistics and customer service to our clients.
• Performing various other activities as outlined in a detailed position description.
• Work schedule: Monday to Friday
• Full-time: 40hrs per week.
• This is an office-based position in Fitzroy North, VIC.

About You:

You are a motivated problem-solver who takes pride in providing exceptional customer service. You have experience in retail and/or fashion, and you thrive in a fast-paced, ever-changing environment. You can multi-task well, is professional in your communication, and passionate about helping others.

You are someone who:

• Has a “can-do” attitude and enjoys going above and beyond for customers.
• Takes ownership of tasks — no job is too big or too small.
• Works well in a team environment.
• Balances warmth and empathy with a strong focus on meeting KPIs and deadlines.
• Possesses excellent written communication skills (as most enquiries are via email).
• Is curious, proactive, and enjoys finding root causes before resolving issues.
• Skilled at finding mutually beneficial resolutions in complex and challenging situations.
• Strong problem-solving skills with the ability to implement effective solutions quickly.
• Demonstrates a reliable and professional work ethic who is seeking long-term growth within a supportive organization.
• Fluent in spoken English with excellent written communication skills.

Skills and Experience:

• Experience in fantastic customer service.
• Strong interpersonal and communication skills, with a professional and proactive approach.
• Excellent organisational skills and ability to manage multiple priorities.
• Proficiency in CRM systems and Microsoft Office.

What You’ll Experience:

• Comprehensive Training & Onboarding: Full training provided by our Head of Retail Manager, ensuring you feel confident and supported in your new role.
• Supportive Team Culture: Join a warm, close-knit team that values community, belonging, and wellbeing. We look out for one another — no one gets left behind.
• Career Development: Be part of a growing company that values internal growth and development opportunities.

Join Us.

Are you ready to be part of a team that’s changing the lives of everyday women — one dress at a time — across Australia and the world!
If you’re passionate about brightening someone’s day and creating exceptional experiences, we’d love to hear from you.

Job Type: Full-time

Benefits:

· Professional development assistance

Language:

· English (Preferred)

Work Location: In person

At Femme Connection, fashion is more than just clothing — it’s a celebration of confidence, individuality, and the everyday moments that make every woman shine.

Job Type: Full-time

Language:

• English (Preferred)

Work Location: In person