Customer Service Big W jobs

Join our Online Customer Service Team - Peter Alexander & Smiggle

Casual Seasonal Opportunities | Hybrid Working | Flexible Shifts

About the Brands:

Peter Alexander is Australia's leading sleepwear designer brand, loved by generations for its fun, creative designs, vibrant colours and high-quality sleepwear, loungewear, footwear and gifts.

Smiggle is a globally recognised brand bringing colour, creativity and fun to school supplies, stationery and gifts. With vibrant designs and innovative products, Smiggle is where a smile meets a giggle!

About the Role:

Love helping people? Passionate about delivering great customer experiences? We'd love to hear from you!

We're looking for enthusiastic, friendly and customer-focused individuals to join our Online Customer Service team, supporting two of Australia's most loved retail brands, Peter Alexander and Smiggle.

As we prepare for our busiest time of the year, you'll play an important role in helping our customers with their online shopping enquiries throughout the Christmas trading period and End of Year Sales.

You'll be responsible for responding to customer enquiries via email and phone, assisting with online orders, deliveries, returns and general product enquiries, while ensuring every customer receives a positive and helpful experience.

We have multiple casual positions available from mid-November 2026 through to late February 2027.

What we offer:

• Flexible casual shifts, with opportunities to work up to 38 hours per week during peak weeks
• Hybrid working arrangements, combining working from home and in the office
• Morning, afternoon and full day shifts available between 9am and 5pm, Monday to Friday
• Potential weekend shifts during December and January
• The opportunity to work with two iconic Australian retail brands
• A friendly, supportive and fast-paced team environment

What we are looking for:

We're looking for people who enjoy helping others, thrive in a busy environment and take pride in delivering exceptional customer service.

You'll bring:

• Excellent written and verbal communication skills, with a friendly and professional approach
• Strong attention to detail, organisational skills and the ability to manage multiple customer enquiries
• Confidence communicating with customers over the phone and via email
• The ability to learn quickly and confidently navigate multiple computer systems
• A genuine passion for helping customers and resolving enquiries
• An understanding of online shopping and the customer experience
• Previous customer service experience in retail, ecommerce or a similar environment is highly regarded
• Access to a reliable internet connection to support working from home

Sound like you?

If you're a positive, enthusiastic team player who loves helping people and wants to be part of two exciting retail brands during our busiest season, we'd love to hear from you!

and join the Peter Alexander & Smiggle Online Customer Service team!