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    • Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory…
    • View all APL Logistics jobs - Sydney jobs - Customer Service Representative jobs in Sydney NSW
    • Salary Search: Associate Representative, Customer Service and Support salaries in Sydney NSW
    • A positive and engaging approach to customer interactions.
    • Standard annual leave, long service and sick leave entitlements.
    • Penalty rates for weekend hours.
    • You will play a key role in providing high-quality service by managing customer enquiries, resolving issues efficiently, and maintaining strong internal…
    • Contribute to achieving customer satisfaction and service performance targets.
    • Build strong relationships with customers through professional and friendly…
    • Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer…
    • In this vital customer-facing position, you will serve as a supportive guide for residential accounts—handling inbound inquiries and executing proactive…
    • Understand production capabilities of the Boral quarries and truck network, Monitor progress of deliveries and provide delivery status information to the…
    • Solid understanding of customer service processes and drivers of customer experience success.
    • Guiding our customers through EFTPOS activation process.
    • Engaging in outbound customer service calls during quieter periods.
    • Conducting customer follow-up calls.
    • Patient: Takes time to understand and assist customers…
    • At least two (2) years of relevant work experience in customer service and interaction.
    • Provides exceptional customer service via phone and/or online channels,…
    • Understanding diagnostic and repair procedures, communicating these to customers, and managing service details during these processes.
    • They ensure the accuracy of taxpayer records and contribute to initiatives that improve compliance outcomes and service efficiency.
    • 3-5 years in customer service or call centre roles.
    • Deliver exceptional customer service via phone, email, and system channels.
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    • An empathetic and resilient nature and being able to stay positive even when the pressure may be on, Strong customer service.

Job Post Details

Associate Representative, Customer Service and Support - job post

APL Logistics
3.3 out of 5 stars
Sydney NSW
Full-time
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Job details

Job type

  • Full-time

Location

Sydney NSW

Full job description

Responsible for ensuring that customer orders are processed accurately and e fficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.

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