Customer Service Delivery Agent jobs

Are you a people-focused professional who loves helping customers and solving problems? As part of our client’s continued growth across Australia, we are looking for enthusiastic and professional Customer Care Representatives to join their supportive team.

About Us

Our client is a world leader in gases, technologies, and services for industry and health, is looking for a dedicated and customer-focused individuals to join their team.

Responsibilities

You will play a key role in providing high-quality service by managing customer enquiries, resolving issues efficiently, and maintaining strong internal collaboration to ensure every customer receives the best possible experience. The business is expanding to a new area and require new team members to assist the new customer base this will create.

• Handle inbound and outbound customer calls and emails professionally
• Resolve customer queries efficiently and empathetically
• Provide accurate information about products and services
• Maintain customer records and update internal databases
Work closely with other departments to ensure customer satisfaction

Your Profile

• Have ability to commence immediately
• Be an Australian Citizen or have a permanent residency
• 1-2 years’ experience in call centre/office environment
• Excellent verbal and written communication
• Ability to navigate multiple screens and databases to complete calls
• Passion to grow within a company
• Willingness to learn
• Hard working
• Team Player

Be available to work until fully trained - Monday - Friday 9am - 5pm in the office in Sunshine

Once trained be willing to be flexible to work with a chosen team from 6.30am - 7.30pm (various start times dependant on state team you will be working in ) - Monday to Friday - hybrid role

• 5 days sick leave as a casual and 2 weeks annual leave as a CASUAL
• Monday to Friday 8:30am-4:30pm, (flexible)
• Hybrid position
• $35.80 per hour
• 40% working from home - once fully trained
consistent ongoing role with scope for perm employment

Contact

If you have any questions or require any further details please email - tess.mcadie@adecco.com.au