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Customer Centre Agent | Wetherill Park - job post

Heidelberg Materials
3.1 out of 5 stars
Wetherill Park NSW•Remote
From $80,000 a year - Full-time
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Job details

Pay

  • From $80,000 a year

Job type

  • Full-time

Shift and schedule

  • 8 hour shift
  • Morning shift
  • Shift work

Benefits

Pulled from the full job description

  • Parental leave
  • Gym membership
  • Insurance services
  • Salary packaging
  • On-site parking

Full job description

Reporting to the Hymix State Manager, you and your team are responsible for delivering a high level of customer service. We are looking for reliable and conscientious individuals with a passion for customer service to join our friendly Customer Service Centre team located in Wetherill Park, NSW.
With a strong team culture, we value our people, their personal and professional growth and readily recognise the contributions they make to our success.

About the Role:

  • Delivering remarkable customer service and great results, to help ensure we are planning towards the perfect day for our customers.

  • Handle a range of inbound customer calls from around the state.

  • Effectively manage customer orders for concrete and quarry products

  • Shifts starting from either 6am or 8am and then work an 8-hour shift.

  • Rostered Saturday morning work is required. Working 2 x half day Saturdays p/month and have the option to work those from home.

Background, Skills & Experience Required:

  • Absolutely no logistics or construction industry experience necessary - learn it all through our well-established and structured training program.

  • Customer service experience - phone based or in person.

  • Problem Solving – working together and innovate to meet the challenges of the day. No two days are the same.

  • Resilience – being able to take on a challenge with a calm and solutions focussed composure.

  • Confident in picking up new technology, we use SAP and Microsoft programs along with some internal systems.

  • Industry experience in 1 or more of the following Retail, Fast food/Hospitality, Banking, Insurance, Services Sector, Government. All those experiences you have are transferable.


What We Offer:

  • Salary from $80k + super

  • Saturday work is paid additional to salary

  • Company laptop

  • Resources to work remotely

  • Free onsite parking

  • Close knit team with a flexible working dynamic

  • Ongoing career and development opportunities

Why Hymix

We invest in our people with structured learning, leadership programs and opportunities to grow across Australia and internationally.

We celebrate our staff milestones with regular morning teas and lunches, hold fun social activities throughout the year. We are focused on the health and wellbeing of our team through activities such as fitness initiatives, mental health check-ins, charity fundraising and fresh fruit deliveries to name a few.

What’s on offer

Enjoy a comprehensive range of perks including salary sacrifice options, extensive learning and development, paid parental and grandparent leave, and discounts on concrete and quarry products. Access novated leasing, discounted health insurance and gym memberships, plus savings on car hire. You’ll also receive 10% off electronics at JB Hi-Fi and more - all designed to support your wellbeing, growth, and lifestyle.

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