Customer Service Officer jobs

Shaping Victoria’s energy future

Victoria's energy grid is changing.

As our ageing coal-fired power stations close, they’re being replaced by renewable energy sources.

VicGrid is leading the planning and development of the new transmission infrastructure and renewable energy zones that will deliver reliable and affordable power to meet the state’s future energy needs.

We need people with passion, commitment and the capability to work in a fast-paced delivery environment. If you want to be a part of shaping Victoria’s renewable energy transition, we want you to work with us.

The Opportunity

As a Communications and Customer Service Officer, you'll be at the frontline of VicGrid's engagement with communities, rightsholders, landholders, industry stakeholders and the broader public. You'll play a key role in helping people navigate VicGrid's projects, programs and activities, managing a high volume of enquiries and ensuring stakeholders receive timely, accurate and consistent information. This is a fast-paced and rewarding role where your communication skills, customer focus and ability to build positive relationships will help strengthen trust and support meaningful engagement across Victoria.

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What you will deliver

• Be the first point of contact for communities, rightsholders, landholders and partners and stakeholders, providing responsive, high-quality support across phone, email and online channels
• Deliver clear and trusted advice, ensuring stakeholders receive timely, accurate and consistent information about VicGrid's projects, programs and priorities
• Build strong internal partnerships to coordinate responses, resolve complex enquiries and help deliver a seamless customer experience
• Drive continuous improvement by identifying trends, capturing feedback and helping enhance engagement, communication and customer service across VicGrid

What you will bring

• A passion for customer service and engagement, with experience building positive relationships and delivering great outcomes in a fast-paced environment
• Exceptional communication skills, with the ability to translate complex information into clear, concise and audience-friendly messages
• Strong stakeholder management and influencing capability, enabling you to build trust, navigate competing priorities and provide sound advice under pressure
• A well-organised and proactive approach, with experience managing high enquiry volumes, maintaining accurate records and using CRM or stakeholder management systems effectively.
• Experience in government, infrastructure, energy, utilities or other community-facing environments, along with qualifications in communications, journalism or a related discipline will be highly regarded.

What we offer you

We're building a workplace designed to inspire and engage. As we grow, you'll have the opportunity to help shape our culture and ways of working. Benefits include:

• Career development and growth opportunities
• Access to our Employee Assistance Program (EAP), available to employees and their families for work and personal support
• Annual salary increases and incremental performance-based payments
• 17.5% annual leave loading, plus the option to purchase additional leave

Other relevant information:

Preferred candidates must complete pre-employment screening, including a Declaration and Consent form and a National Police Check.

Applicants must hold valid work rights for the advertised employment period. Ongoing appointments, if offered, are only available to Australian/New Zealand citizens or Australian permanent residents.

How to Apply

This is an ongoing position with a Melbourne CBD work location with some overnight travel. Hybrid work arrangements available.

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.

Applications close at 11:59pm on Monday October 5, 2026.

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