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Wellify Facility Services is a trusted provider of cleaning and garden maintenance services across multiple states in Australia. As we continue to expand our national footprint, we are seeking a skilled and proactive Senior Coordinator to support our Aged Care Residential Division in South Australia.

This role is ideal for someone experienced in administration, customer service, or coordination who thrives in a fast-paced environment and communicates with clarity, confidence, and care.

About the Role

As the Senior Coordinator, you will work closely with our State Manager to ensure seamless delivery of services to our aged care residential clients. You will oversee scheduling, communication, and operational coordination, acting as the central point of contact for clients, staff, and internal stakeholders. Your ability to manage detail, anticipate needs, and maintain high service standards will directly support the quality and reliability Wellify is known for.

Work Location

The working location for this role can vary. Our head office is based in Victor Harbor, and team members living locally will work from this office.
If you are based in Adelaide, we ask that you attend the office a minimum of two days per week, with flexibility to work from our Adelaide office and remote work on other days as appropriate.

Key Responsibilities

Customer Service and Communication

• Deliver exceptional customer service across phone and email interactions
• Act as the primary liaison for clients, resolving enquiries and concerns promptly
• Maintain clear communication with field teams to ensure smooth workflow

Operational Coordination

• Manage schedules, bookings, and dispatch for cleaning and garden maintenance teams
• Monitor job progress, follow up on outstanding tasks, and ensure service delivery meets client expectations
• Support compliance with client-specific requirements and Wellify standards

Administration and Support

• Maintain accurate records, data entry, and documentation
• Assist with reporting, invoicing preparation, and internal administrative tasks
• Provide support to management with operational and project-based work as required

What We’re Looking For

• Experience in administration, reception, customer service, or coordination roles
• Strong written and verbal communication skills
• High-level organisational ability and capacity to manage competing priorities
• Proficiency in Microsoft Office and confidence learning new scheduling systems
• A proactive, solutions-focused mindset with strong attention to detail
• Ability to build rapport, stay calm under pressure, and support a team environment

Why Join Wellify?

• Work with a growing national provider committed to quality and reliability
• Support a meaningful service that directly impacts the wellbeing of residents
• Opportunities for professional development and career progression
• Competitive salary and a focus on work-life balance
• A supportive team culture built on accountability, growth, and genuine care

Ready to Join?

If this sounds like your next step, we would love to hear from you.
Please apply via the indeed tab or email directly with your resume and a brief cover letter addressed to our Director, Brock, at brock.wells@wellifyfs.com

www.wellifyfacilityservices.com

www.wellifypropertycare.com

www.wellifygroup.com

Job Type: Full-time

Pay: $75,000.00 per year

Experience:

• administration: 2 years (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person