Debt Collection jobs

About us

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

The next step in your career starts here…

• 12 Month Fixed Term contract
• Based at our Mascot head office - 4 days on-site, 1 day remote work each week.
• Enjoy development pathways, employee perks, additional leave options, parental leave, and opportunities to contribute to community and sustainability initiatives.

We are seeking an Accounts Receivable Officer to join our finance team and implement functions related to customer account collections and relationship management. In this role, you will take ownership of customer account collections and relationship management, ensuring invoices are collected accurately and efficiently reducing DSO. You will work closely with customers to resolve queries, manage disputes, and maintain positive relationships, while driving continuous improvement initiatives that help our team operate at its best.

You’ll enjoy variety in your role including:

• Managing collections handling delayed payments while balancing firm collection practices and maintaining strong relationships with key internal stakeholders and major customers.
• Driving financial performance by reducing DSO and mitigating risk implementing measures to accelerate payments, minimise exposure to bad debt, and strengthen the company’s overall financial position.
• Raising and resolving disputes ensuring accuracy through investigative problem-solving, maintaining detailed records, and collaborating with internal teams to keep collections processes smooth and compliant.
• Investigate and perform reconciliation to ensure accuracy in accounts, payment allocations and claims.
• Drive process improvement initiatives - identify, recommend, and implement enhancements to collection processes and procedures.

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

What you’ll bring to the role

• 3+ years’ accounts receivable experience
• Proficiency with ERP systems and excel skills (e.g.,, Baseplan, SAP, Oracle)
• Strong knowledge of credit management principles and reconciliation skills
• Proficient in collection strategies, techniques and reporting
• AICM membership preferred; CCE or Certificate IV/Diploma in Credit Management desirable.

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Unlock your next career opportunity – apply today!

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.