Desktop Support Career Progression jobs

Posted: 27/05/2026

Closing Date: 25/06/2026

Salary: $60,000.00 - $70,000.00

Job Type: Permanent - Full Time

Location: Perth

Job Category: IT

We are looking for a Junior IT Specialist to join our internal IT team in a full-time, on-site role based at our West Perth campus. This position requires attendance at the Perth campus five days per week and is not a remote or hybrid role.

You will provide hands-on IT support locally in Perth, while also assisting staff and students at our Brisbane and Melbourne campuses remotely via Microsoft Teams and our IT ticketing system. This role is ideal for someone early in their IT career who wants a stable, structured environment with exposure to a multi-campus organisation.

Key Responsibilities

• Deliver first-line IT support to staff and students

• Act as the primary on-site IT presence at the Perth campus

• Support Brisbane and Melbourne users via Teams, phone, and service tickets

• Diagnose and resolve hardware, software, and basic connectivity issues

• Diagnose and repair physical hardware issues across desktops, laptops, laboratory systems, and peripherals

• Set up and configure laptops, desktops, monitors, lab equipment, and peripherals

• Support and maintain hardware used in remote laboratory environments (e.g. training rigs, lab PCs, networked equipment)

• Assist in the setup, configuration, and ongoing maintenance of remote-access lab systems

• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint

• Manage user accounts, access requests, and basic system administration tasks

• Perform hardware lifecycle tasks including imaging, upgrades, component replacement, and decommissioning

• Coordinate with academic and training teams to ensure laboratory systems are operational and available

• Escalate complex issues to senior IT staff with clear documentation

• Maintain accurate records of support activities and IT assets

Skills & Experience

Essential

• Previous experience in IT support, service desk, or desktop support

• Basic knowledge of Windows environments

• Practical, hands-on experience working with IT hardware including troubleshooting and repair

• Ability to diagnose issues across both software and physical infrastructure in a structured environment

• Strong communication skills and a customer-focused attitude

• Ability to manage multiple requests in a structured support environment

Desirable

• Experience with Microsoft 365

• Familiarity with IT ticketing systems

• Awareness of ITIL or service management practices

• A genuine interest in developing a long-term IT career

Development & Progression

• Ongoing mentoring from senior IT staff

• Exposure to multi-campus IT operations

• Opportunity to progress into IT Specialist or Systems-focused roles

• Support for professional development and certifications (e.g. ITIL, Microsoft)

About EIT

The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. We deliver industry driven professional certificates and accredited Diplomas, Advanced Diplomas, Undergraduate Certificates, Graduate Certificates, Bachelor Degrees, Master Degrees and a Doctor of Engineering to both domestic and international students via our unique online and on-campus delivery methodology.

With offices in Australia, UK, USA, and South Africa and an ever-growing portfolio of courses, we are experiencing a period of strong growth and continued development. Our head office is located in West Perth close to multiple public transport alternatives and at walking distance from great cafes. We also have campuses in Melbourne and Brisbane, with further expansion plans into other exciting locations.

Why Join Us?

Work-Life Balance: We understand that life can be hectic, and we want to ensure that you have the flexibility you need to thrive both personally and professionally. To help with this balance, we offer 4 days of study leave so you can thrive in your career and with your education.

Professional Growth: As an educational institution, we believe in the power of lifelong learning. You'll have abundant opportunities to enhance your skills and knowledge through seminars, workshops, and various professional development initiatives.

Employee Wellbeing: Your wellbeing matters to us. That's why we provide access to confidential counselling services through our Employee Assistance Program. We also make sure you’re in safe hands while you’re at work, with our leadership team currently undertaking mental health first aid training.

Inclusive Culture: At EIT, diversity, equity, and inclusion (DE&I) aren't just buzzwords – they're integral to who we are. We're proud to be registered with the 'Welcome Here' project, showing our commitment to supporting the LGBTQIA+ community. We also offer scholarships to encourage women in STEM fields and our EIT Equity & Diversity Bursary supports less privileged and underrepresented communities, ensuring that everyone has equal access to opportunities for success.

End-of-Trip Facilities: To support our employees' active lifestyles, we offer end-of-trip facilities. Whether you're cycling, jogging, or hitting the gym, our facilities are designed to make juggling your health and work as easy as possible.

• This is what our current staff have to say about working at EIT:

"EIT highly values teamwork and culture and is quick to identify areas of improvement and action it quickly"

"Inclusive, kind, caring, great, lots of opportunities and exciting projects."

"I have worked across many industries and across many workplaces, but the praise, culture and attitude of not only my coworkers but management highlight the integrity of EIT."

"Open and transparent from top down. Trusting of employees"

• Comments are from the 2025 Staff Engagement Survey

Equal Employment Opportunity:

EIT embraces and values a diverse workforce. We are an equal-opportunity employer and recognise that an inclusive and diverse workforce is key to building the best team environment and achieving positive business outcomes.

First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally diverse people are encouraged to apply.