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Desktop Support Level 3 jobs

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    • Basic understanding of first level application support.
    • Providing IT support on client site.
    • Experience: 2 to 3 years of relevant Experience.
    • View all Swift Computers Pty Ltd jobs - Claremont jobs - Desktop Support Technician jobs in Claremont TAS
    • Salary Search: Hiring Level 1 and 2 Desktop Support Engineer for Tasmania salaries
  • View similar jobs with this employer
    • O High level of professionalism and strong personal interaction skills.
    • O 1 to 3 years’ experience in IT Corporate Environment.
  • View similar jobs with this employer
    • 2+ years of Experience in Level 2/3 desktop support.
    • Good knowledge of Infrastructure support.
    • Provide Web application support for Edge or Chrome.
    • Provide desktop support and resolve problems to the customer satisfaction.
    • Escalate issues to Level 2 / 3 technical support team members and external vendors…
    • Provide desktop support and resolve problems to the customer satisfaction.
    • Escalate issues to Level 2 / 3 technical support team members and external vendors…
    • Provide technical leadership by mentoring team members, coordinating support activities and driving continuous improvement across desktop support operations.
    • End User Support: Provide Level 2 and Level 3 desktop support for Windows and macOS devices, including hardware, operating system, application, networking, and…
    • Having approximately 3 years of experience working in IT support Operations with the.
    • Ensure All Laptops/desktops working properly;
    • Enterprise IT desktop support environment.
    • Escalate complex technical issues to Level 3 support or relevant infrastructure teams.
    • Level 2 and 3 Support Services: If requested by L2/L3 team, provide onsite support to resolve any Incident.
    • Provider will provide field support services.
    • Ensure that work is carried out within agreed service levels and in accordance with IT service level requirements.
    • Support of VIP’s in the Melbourne office.

Job Post Details

Hiring Level 1 and 2 Desktop Support Engineer for Tasmania - job post

Swift Computers Pty Ltd
Claremont TAS 7011
$25 - $35 an hour - Full-time

Job details

Pay

  • $25 - $35 an hour

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

Claremont TAS 7011

Full job description

Job description

Job type: Casual - (SLA : Next business day /4 hours response time)

Experience: 2 to 3 years of relevant Experience

Required Duties & Skills:

Technical knowledge of IT solutions including but not limited to workstation, server and LAN knowledge.

  •  Providing IT support on client site
  •  Windows OS
  •  Windows Server/AD basic knowledge
  •  Microsoft Office applications (O365)
  •  Basic understanding of network devices (Cisco and HP)
  •  Basic understanding of Network topology (TCP/IP, DNS, WINS)
  •  Experience managing mobile devices
  •  Experience managing printer support
  •  Experience of working in an ITIL environment
  •  Basic understanding of first level application support
  •  Strong customer service mindset
  •  Conduct support operations with global team and tools on a day-to-day basis
  •  Willingness to travel, not more than 20% of working time
  •  Excellent interpersonal and communication skills – in verbal and written English.
  •  Local language requirement based on service location

Primary Skill

  •  Good understanding of IT Service Management processes and practices
  •  Demonstrates a positive and productive attitude
  •  Manages to prioritize tasks and work under pressure
  •  Inspires the trust of others
  •  Follows organization’s goals, values, policies, and procedures
  •  Manages competing demands, frequent changes, and uses time effectively
  •  Strong business understanding
  •  Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services
  •  Problem solving capabilities

Job Type: Casual

Schedule:

  • Monday To Friday

Work Authorisation:

  • Full working rights

Work Location: In person

Job Type: Full-time

Pay: $25.00 – $35.00 per hour

Application Question(s):

  • Do you have full working rights to Work In Australia

Work Location: In person

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