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Desktop Support Level 3 jobs

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    • 3+ years of Experience in Level 1/2 desktop support.
    • Good knowledge of Infrastructure support.
    • Provide Web application support for Edge or Chrome.
    • A minimum of 3 years of experience in a Level 1/Level 2 support role.
    • Development programs and support for higher education.
    • Flexibility to support before/after business hours if needed.
    • The Desktop Technician will provide day-to-day local desktop support, handle inbound calls,…
    • Provide desktop support and resolve problems to the customer satisfaction.
    • Escalate issues to Level 2 / 3 technical support team members and external vendors…
    • Provide desktop support and resolve problems to the customer satisfaction.
    • Escalate issues to Level 2 / 3 technical support team members and external vendors…
    • 4+ years of Experience in Level 2/3 desktop support.
    • Good knowledge of Infrastructure support.
    • Provide Web application support for Edge or Chrome.
    • Level 2 and 3 Support Services: *If requested by L2/L3 team, provide onsite support to resolve any Incident.
    • Provider will provide field support services.
    • As a Desktop Support Engineer, you will be responsible for delivering end-user desktop support and for providing Level 2 support to the broader Global System…
    • Ensure that work is carried out within agreed service levels and in accordance with IT service level requirements.
    • Support of VIP’s in the Melbourne office.
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    • Standard 3rd level support, both rely and occasionally onsite.
    • O Microsoft Windows Server and desktop operating systems.
    • O Office 365 and Azure AD.
    • Having approximately 3 years of experience working in IT support Operations with the.
    • Ensure All Laptops/desktops working properly;
    • Provide first level technical support for desktops, laptops, printers, mobile devices, and network systems.
    • Minimum 3 years of technology-related experience in…

Job Post Details

IT Support Specialist – Data#3 Australia - job post

Data#3
3.5 out of 5 stars
Brisbane QLD
From $7,917 a month - Full-time

Job details

Pay

  • From $7,917 a month

Job type

  • Full-time

Location

Brisbane QLD

Benefits

Pulled from the full job description

  • Childcare assistance
  • Professional development assistance
  • Employee mentoring program
  • Employee stock purchase plan
  • Parental leave
  • Health insurance
  • Vision insurance

Full job description

IT Support Specialist

Data#3 | Australia

Deliver Exceptional IT Support Across Enterprise Environments

Data#3 is seeking a customer-focused IT Support Specialist to provide technical support to end users and business clients. This role involves troubleshooting hardware, software, network, and Microsoft platform issues while delivering outstanding service in a fast-paced IT environment.

What You'll Do?

Technical Support

Provide Level 1 and Level 2 IT support to users and customers.

Troubleshoot Windows operating system, hardware, and software issues.

Support Microsoft 365 applications and cloud services.

Configure and deploy desktops, laptops, printers, and mobile devices.

Resolve network connectivity and user access issues.

Manage user accounts and permissions through Active Directory.

Service Desk & Incident Management

Log, track, and resolve support tickets within agreed SLAs.

Escalate complex technical issues to senior engineers when required.

Document troubleshooting steps, resolutions, and technical procedures.

Contribute to continuous service improvement initiatives.

Customer & Infrastructure Support

Deliver professional and responsive customer service.

Communicate technical information clearly to non-technical users.

Assist with software deployments, upgrades, and user onboarding.

Support hardware installations, replacements, and maintenance activities.

Monitor IT systems and proactively identify potential issues.

What We're Looking For:

Experience in IT support, service desk, or desktop support environments.

Strong knowledge of Windows 10/11 and Microsoft 365.

Experience with Active Directory user administration.

Excellent troubleshooting and problem-solving skills.

Strong communication and customer service abilities.

Ability to work independently and as part of a team.

Desirable Skills

CompTIA A+, Network+, Microsoft, or similar certifications.

Knowledge of ITIL service management practices.

Exposure to Microsoft Azure and cloud technologies.

Experience supporting enterprise or managed services environments.

Why Join Data#3?

Work for one of Australia’s leading ICT solutions providers

Exposure to enterprise technologies and cloud platforms

Career development and certification support

Collaborative and innovative technology environment

Opportunities to work with major government and commercial clients

Apply today and build your IT career with Data#3.

Pay: From $7,917.00 per month

Benefits:

  • Childcare assistance
  • Dental insurance
  • Employee mentoring program
  • Employee stock purchase plan
  • Health insurance
  • Life insurance
  • Maternity leave
  • Parental leave
  • Professional development assistance
  • Profit sharing
  • Salary packaging
  • Vision insurance

Work Location: In person

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