Desktop Support Level 3 jobs

Job description

Job type: Casual - (SLA : Next business day /4 hours response time)

Experience: 2 to 3 years of relevant Experience

Required Duties & Skills:

Technical knowledge of IT solutions including but not limited to workstation, server and LAN knowledge.

•  Providing IT support on client site
•  Windows OS
•  Windows Server/AD basic knowledge
•  Microsoft Office applications (O365)
•  Basic understanding of network devices (Cisco and HP)
•  Basic understanding of Network topology (TCP/IP, DNS, WINS)
•  Experience managing mobile devices
•  Experience managing printer support
•  Experience of working in an ITIL environment
•  Basic understanding of first level application support
•  Strong customer service mindset
•  Conduct support operations with global team and tools on a day-to-day basis
•  Willingness to travel, not more than 20% of working time
•  Excellent interpersonal and communication skills – in verbal and written English.
•  Local language requirement based on service location

Primary Skill

•  Good understanding of IT Service Management processes and practices
•  Demonstrates a positive and productive attitude
•  Manages to prioritize tasks and work under pressure
•  Inspires the trust of others
•  Follows organization’s goals, values, policies, and procedures
•  Manages competing demands, frequent changes, and uses time effectively
•  Strong business understanding
•  Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services
•  Problem solving capabilities

Job Type: Casual

Schedule:

• Monday To Friday

Work Authorisation:

• Full working rights

Work Location: In person

Job Type: Full-time

Pay: $25.00 – $35.00 per hour

Application Question(s):

• Do you have full working rights to Work In Australia

Work Location: In person