Desktop Support Team Leader $70,000 jobs

• Technology
• Not Specific
• Permanent / Full Time

22/7/2026

About us
At CareSuper, we believe we’re Super Together. As a profit-to-member super fund with over 600,000 members and $60 billion in assets, we’re passionate about helping our members retire with confidence. We’re growing fast and looking for our next superhero to join us on this exciting journey.

About the role
This is a key leadership role responsible for overseeing a high-performing IT Service Desk, ensuring the delivery of timely, high-quality support and a positive end-user experience. You’ll lead a team of L1/L2 specialists, drive continuous improvement across IT service management processes, and act as a key escalation point while partnering with stakeholders across the business.

• Lead and manage incident and service request processes, including escalations through to resolution
• Drive the development, maintenance and continuous improvement of IT service desk processes and procedures
• Deliver a high standard of customer service, engaging effectively with senior stakeholders and external vendors
• Oversee IT Asset and Access Management processes, ensuring compliance and identifying opportunities for automation
• Mentor and support L1/L2 team members, fostering capability uplift and strong team performance
• Ensure new services are transitioned into production with appropriate support models in place
• Enhance the IT Service Management platform to improve efficiency, user experience and self-service capabilities
• Contribute to continuous operational improvement through analysis and recommendations
• Maintain and uplift knowledge management practices to enable consistent service delivery and self-service
• Support major incident management processes, including acting as a backup Major Incident Manager
• Assist with security initiatives, DR/BCP testing, and broader technology lifecycle activities

What we’re looking for

• Experience in similar IT support/service management roles, including L1/L2 environments
• Proven experience leading or mentoring IT support teams
• Strong understanding of ITIL frameworks (ITIL certification preferred)
• High level technical expertise across Windows 11, Intune and modern device management
• Solid experience supporting and administering Microsoft 365 (including security across the suite)
• Excellent communication skills with the ability to engage technical and non-technical stakeholders
• Strong problem-solving skills, with the ability to diagnose issues and coordinate with third parties for resolution
• Experience driving process improvement and operational efficiency within an IT service environment

Why CareSuper?
We’re not just another super fund. We’re a values-driven organisation that puts people first—our members and our team. Here’s what you can look forward to:

• Hybrid and flexible work environment
• 3% Superannuation Guarantee (SG) above industry minimum
• Matching an additional superannuation salary sacrifice of up to 2%
• 5 weeks of annual leave
• 17 weeks of parental leave for all eligible employees
• Holistic health and wellbeing support - free annual flu shots, skin checks, Employee Assistance Program
• External Employee Coaching Program and Professional Development
• Rewards and Recognition Program, as well as employee discounts and cashback offers on a broad range of products and services

Ready to apply?
We’d love to hear from you! Just send through your resume and a cover letter. Be quick—we may close applications early if we find the right person.

What happens next?
Need support during the application or interview process? We’re here to help. Just reach out to your talent partner and let us know how we can make the process work for you.

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At CareSuper, we know that diverse perspectives make us stronger. We’re proud to foster an inclusive environment where everyone feels welcome, respected, and valued—no matter your background or identity.