Desktop Support Team Leader jobs

As a Desktop Support Technician, you will play a key role in supporting technology deployment activities that enable project teams and business users to work effectively. You will provide hands-on technical support for desktop device rollouts, user migrations, troubleshooting, and onboarding activities while ensuring a seamless transition to modern workplace technologies.

Key responsibilities

• Support the deployment of Modern Desktop devices, including device builds, application installation, user migration, and troubleshooting.
• Troubleshoot and resolve hardware, software, and peripheral issues to minimise disruption during deployment.
• Coordinate device replacements and onboarding activities with project teams, service desk staff, and business stakeholders.
• Provide end-user support, including floor-walking, guidance, and issue resolution during rollout activities.
• Assist with testing, validation, and documentation to support successful deployment and transition to operations.

Criteria

• Demonstrated experience providing desktop, technical support, or device deployment services.
• Experience troubleshooting and resolving hardware, software, operating system, and peripheral issues.
• Ability to deliver excellent customer service and provide effective end-user support.
• Strong communication skills with the ability to engage professionally with stakeholders at all levels.
• Ability to work effectively within established processes while maintaining accurate documentation.
Ability to work collaboratively within a team to achieve project outcomes.

Join our growing global team and accelerate your career with us. Apply today.

For more information about this or other opportunities, please contact Mariam Nguyen. Please quote our job reference number 678639.

About us

NTT Ltd. is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.