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    • The role of the Desktop Support Officer is to provide technical support for staff, guests and other stakeholders using IT products and services.
    • View all Central Australian Aboriginal Congress jobs - Alice Springs jobs - Desktop Support Technician jobs in Alice Springs NT
    • Salary Search: ICT Officer - Desktop Support salaries in Alice Springs NT
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    • Knowledge of Active Directory, Microsoft 365, and remote desktop support tools.
    • Demonstrated experience in an ICT support, help desk, or technical services role…
    • Demonstrated experience providing technical support in a user-focused ICT environment.
    • Provide technical support: Deliver Level 1 and Level 2 ICT support,…
    • Work Mode: Part Time and Work from Client Site..
    • Pay out: $35-$40 per hour on ABN + Travel Reimbursements + Commissions.
    • We are looking for a motivated and technically proficient ICT Support Technician to join our team and provide reliable support across our computer…
    • Provide telephone and face-to-face technical support for desktop issues.
    • Sound technical knowledge of desktop hardware and software.
    • As a key contact point, and subject matter expert for IT Desktop support and all related systems, you will perform 1st, 2nd and 3rd level infrastructure desktop…
    • You’ll work closely with the broader IT team to resolve technical issues, manage support requests within agreed SLAs and contribute to IT projects and process…
    • Own the performance, standards and technical quality of the desktop support team.
    • You will be assessed on SLA attainment, backlog reduction, documented process…
    • This role provides high-quality, multidisciplinary support to departmental staff across State and Territory Offices, delivering responsive ICT and corporate…
    • Work within a team to support broad and varied systems from leading vendors.
    • Providing day-to-day ICT support across end-user computing, connectivity, and core…
    • As a key contact point, and subject matter expert for IT Desktop support and all related systems, you will perform 1st, 2nd and 3rd level infrastructure desktop…
    • Ability to work collaboratively in a fast-paced support environment.
    • Ability to travel to various locations for onsite support.
    • Welcome new team members by setting up their devices during induction, and assist departing colleagues by securely wiping their equipment.
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    • Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software…
ICT Officer - Desktop Support
Central Australian Aboriginal Congress
·
4.3
Alice Springs NT 0870
•
Hybrid work
$82,426 - $91,689 a year
Part-time, Contract, Casual, Full-time
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Job details

$82,426 - $91,689 a year
Salary packaging
Part-time, Contract, Casual, Full-time
Hybrid work in Alice Springs NT 0870

Full job description

Come and join a progressive organisation delivering community-led programs with the Northern Territory's largest Aboriginal Community Controlled Health Service.


Full-time Contract

37.5 hours per week


$82,426 - $91,689 per annum

Total Effective Package*

$102,928 - $113,490


About the role

The role of the Desktop Support Officer is to provide technical support for staff, guests and other stakeholders using IT products and services. This includes assisting with network and application access and the delivery, installation and maintenance of computers, notebooks, desk phones and mobile phones.


To be considered for this position, you will require:

  • Certificate IV qualification or studying towards in a relevant field or equivalent experience.
  • Willingness, ability and appropriate levels of health and fitness to travel to and work from remote locations.
  • Hold a valid NT Driver's licence.
  • Strong written and verbal communication skills with strong focus on service delivery.
  • Has long-term interest in the IT industry, enjoys learning about and working with the latest IT products with a willingness to undertake training and obtain relevant certifications

What we offer:

Congress offers rewarding career options and a wide range of employee benefits including:

  • Work that is community-led, impact-focused and a part of the bigger picture.
  • Opportunities to grow, including 15 days of professional development per year, with pathways including master's programs and study placements.
  • A flexible work policy including flexible start and finish times, compressed work weeks, part-time and casual roles, job sharing, hybrid work models and the possibility to purchase additional paid leave.
  • Salary packaging for full-time, part-time and casual employees.
  • Total Effective Package includes base salary, district allowance, superannuation, leave loading, and estimated tax saving from salary packaging options


Got you interested?

Don't meet all the role requirements, but think you'd be a great asset to our team? We'll never know unless you hit the Apply Now button.


For more information on this role contact our Senior System Administrator,

Trevor Osborne on 0455 556 293 or trevor.osborne@caac.org.au


Applications close when a suitable applicant is found.

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