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Desktop Support jobs in Melbourne VIC

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    • Demonstrated experience providing desktop, technical support, or device deployment services.
    • You will provide hands-on technical support for desktop device…
    • View all NTT jobs - Melbourne jobs
    • Salary Search: Desktop Support Technician salaries in Melbourne VIC
    • See popular questions & answers about NTT
    • Remote Desktop Support – Windows Technician.
    • Diagnose and fix Windows 10 & 11 PCs and laptops over the phone and through remote sessions — fully work-from-home.
    • As a Desktop Support Technician, you will manage the complete lifecycle of end user computing devices from initial setup through to final disposal.
    • Record support activities and maintain accurate IT documentation.
    • Previous experience in IT helpdesk or technical support.
    • Coordination with remote support teams for resolution.
    • Perform other deskside support activities as required.
    • IP/TCP-IP configuration support.
    • Provide first and second-level technical support to users.
    • Ensure IT support activities comply with organisational policies, cybersecurity requirements, and…
    • This is an all-rounder roll and requires providing 2nd level Servers, desktop and user support, networking.
    • (Must have 1-2 years of Experience).
    • Desktop support: 1 year (Required).
    • Network support: 1 year (Required).
    • Providing fault analysis to customer’s various core operating systems and platforms, as…
    • You will be accountable for desktop, hardware and software break/ fix support, remote support, software deployment and occasional support for the relocation of…
    • Associated certificates, demonstrating proficiency in desktop support and telephony technologies.
    • Integrate and troubleshoot cloud services and platforms to…
    • Providing responsive technical support for desktops, laptops, printers, AV equipment, and telephony.
    • Delivering remote support to staff/students, including…
    • Receiving and handling user requests in the scope of IT support, including responding to inquiries about software and hardware problems.
    • 2+ years of Experience in Level 2/3 desktop support.
    • Good knowledge of Infrastructure support.
    • Provide Web application support for Edge or Chrome.
    • Document IT issues, support requests, and resolutions to maintain accurate records and improve service quality.
    • Provide responsive helpdesk support to head office and retail stores.
    • Provide remote support to stores across POS, connectivity and hardware.

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technical support
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Job Post Details

Desktop Support Technician - job post

NTT
3.5 out of 5 stars
Melbourne VIC
Contract

Job details

Job type

  • Contract

Location

Melbourne VIC

Full job description

As a Desktop Support Technician, you will play a key role in supporting technology deployment activities that enable project teams and business users to work effectively. You will provide hands-on technical support for desktop device rollouts, user migrations, troubleshooting, and onboarding activities while ensuring a seamless transition to modern workplace technologies.

Key responsibilities

  • Support the deployment of Modern Desktop devices, including device builds, application installation, user migration, and troubleshooting.
  • Troubleshoot and resolve hardware, software, and peripheral issues to minimise disruption during deployment.
  • Coordinate device replacements and onboarding activities with project teams, service desk staff, and business stakeholders.
  • Provide end-user support, including floor-walking, guidance, and issue resolution during rollout activities.
  • Assist with testing, validation, and documentation to support successful deployment and transition to operations.

Criteria

  • Demonstrated experience providing desktop, technical support, or device deployment services.
  • Experience troubleshooting and resolving hardware, software, operating system, and peripheral issues.
  • Ability to deliver excellent customer service and provide effective end-user support.
  • Strong communication skills with the ability to engage professionally with stakeholders at all levels.
  • Ability to work effectively within established processes while maintaining accurate documentation.
    • Ability to work collaboratively within a team to achieve project outcomes.


Join our growing global team and accelerate your career with us. Apply today.

For more information about this or other opportunities, please contact Mariam Nguyen. Please quote our job reference number 678639.

About us

NTT Ltd. is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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