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Desktop Support jobs in Parramatta NSW

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    • Maintain accurate records of support requests, incidents, and student interactions through helpdesk and student support systems.
    • Strong understanding of desktop support, system administration, and endpoint management.
    • Familiarity with ITSM tools, ticketing systems, and remote support…
    • Ongoing training and development support.
    • Help support one of Australia's fastest growing communities by ensuring staff have the technology and support they…
    • Paid training and industry certification support.
    • Providing application support, including configuration of business applications and internal systems like, CRM…
    • Provide first‑level IT support for desktops, laptops, printers, telephony, audio‑visual and operational equipment.
    • Work with a team of dedicated professionals.
    • Be part of an 8x5 support and 24x7 on call support roster and Achieving SLA targets for high volumes of phone and ticket support cases.
    • Troubleshoot and support desktops, email, databases, printers, and operating systems.
    • Ability to provide end-user support and training effectively.
    • Provide walk up TechBar support for hardware software and access issues.
    • Provide in person TechBar support to end users, troubleshooting device and application…
    • Provide Remote support in a hosted environment supporting a broad range of business applications.
    • Previous experience providing support via phone, email, face…
    • Provide desktop support and resolve problems to the customer satisfaction.
    • Provide Microsoft 365 & Tooling Administration support.
    • Managing all support requests through to resolution.
    • Ensure compliance to all IT support procedures.
    • Your role will involve support for staff located in our…
    • Respond to user support requests through ticketing systems, chat platforms, email, walk up and virtual support channels.
    • Triage support requests, troubleshoot and provide first / second level support.
    • Answer incoming calls and monitor support queues for the IT helpdesk.
    • Provide desktop support and resolve problems to the customer satisfaction.
    • Provide Microsoft 365 & Tooling Administration support.
    • Working as part of a rotating shift roster (currently 7:30am–6:00pm weekdays), you will provide proactive second-level desktop support and play a key role in…

Job Post Details

ICT Student Support Officer - job post

Institute of Health and Management Pty Ltd.
1 Wentworth Street, Parramatta NSW 2150
$80,000 - $95,000 a year - Full-time

Job details

Pay

  • $80,000 - $95,000 a year

Job type

  • Full-time

Location

1 Wentworth Street, Parramatta NSW 2150

Full job description

The ICT Student Support Officer provides front-line, day-to-day support to IHM students throughout the student lifecycle from pre-arrival and orientation through to graduation and additionally provides first-level ICT support to students and staff. The role is the first point of contact for students seeking academic, personal, wellbeing, financial, accommodation, disability/reasonable adjustment and general administrative support, and also for service-desk requests covering software, hardware, account access, application use and digital learning platform issues.

  • Provide first-level ICT support to students and responding to service desk requests and resolving software, hardware, system access, and application-related issues.
  • Troubleshoot and support Student Management Systems (SMS), Learning Management Systems (LMS), Microsoft 365, CRM platforms, and other institutional software applications.
  • Install, configure, maintain, and support software applications, user accounts and other ICT equipment.
  • Assist students with access to digital learning platforms, online systems, and institutional ICT services.
  • Monitor and maintain ICT systems and compliance with organisational procedures
  • Record, track, and resolve ICT incidents through helpdesk systems and escalate complex technical issues where required
  • Provide technical guidance to students and staff on the effective use of ICT applications and digital platforms.
  • Generate system reports and assist with troubleshooting issues relating to student information systems and digital services.
  • Coordinate student orientation, onboarding, campus tours, system demonstrations, and digital learning support activities.
  • Maintain accurate records of support requests, incidents, and student interactions through helpdesk and student support systems.

Pay: $80,000.00 – $95,000.00 per year

Work Location: In person

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