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    • Experience with Windows desktop and server environments, common business applications and basic networking (TCP/IP, routing, switching, Wi‑Fi).
    • The role is full-time and will require you to be on-site at our customer site as well as CT office in Sydney.
    • Seeking customer feedback on your performance and…
    • Manage support requests and incidents to meet service level targets.
    • Provide Level 1 and Level 2 IT support across multiple locations.
    • Technical experience with desktop support.
    • Helpdesk support: 1 year (Required).
    • Manage IT support incidents/requests/changes.
    • Mac OS X, Any Linux/Unix variants.
    • Responding to helpdesk tickets and support requests.
    • Fixing hardware, software, and network issues.
    • Setting up computers, laptops, and user accounts.
    • Provide walk up TechBar support for hardware software and access issues.
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    • Escalating issues when further support is required.
    • Ad-hoc project and support opportunities.
    • Attending customer sites to complete IT support and setup work.
    • Document support activities, system changes, and performance reports.
    • Provide advanced technical support for hardware, software, and network issues.
    • Knowledge of Active Directory, Microsoft 365, and remote desktop support tools.
    • Contribute to meaningful work that directly supports staff productivity and…
    • Minimum two years of relevant ICT support, systems support, or technical support experience.
    • Strong knowledge of ICT troubleshooting, user support, system…
    • Access ongoing training, certification support, and clear pathways for career advancement within the ICT field.
    • Job Type: Full-time, Permanent.
    • Providing 1st and 2nd level IT support, answering support queries via phone (~very minimal calls a day, mostly email).
    • T / I.T support, Database administration.
    • End-user and desktop support - Provide level 1-2 support face-to-face or remotely, troubleshoot problems and resolve incidents and service requests within SLA…
    • Provide first‑level IT support for desktops, laptops, printers, telephony, audio‑visual and operational equipmentAct as the first point of contact for all IT…
    • Perform some Smart Hands support for networking hardware.
    • Working as a Desktop Support Engineer, you will deliver high-quality, end-user IT support to ensure…

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Job Post Details

ICT SUPPORT TECHNICIAN - $95,000 - $105,000 + SUPER - job post

Fairfield RSL
14 Anzac Avenue, Fairfield NSW 2165
$95,000 - $105,000 a year - Full-time

Job details

Pay

  • $95,000 - $105,000 a year

Job type

  • Full-time

Location

14 Anzac Avenue, Fairfield NSW 2165

Benefits

Pulled from the full job description

  • Free drinks
  • Free food
  • Gym membership
  • Salary packaging
  • Onsite gym

Full job description

ABOUT THE ROLE

Fairfield RSL Club is seeking an experienced IT Technician to join our in‑house technology team. In this hands‑on role, you will support the deployment, maintenance and reliable operation of our computer systems, networks and web‑based services across a busy hospitality environment.

YOU WILL:

  • Determine software and hardware requirements and provide practical solutions to technical issues
  • Respond to user enquiries and incidents involving software, hardware and peripheral devices
  • Install, configure and update operating systems and business applications
  • Ensure efficient use and performance of applications, equipment and ICT resources
  • Implement, monitor and maintain computer networks

YOU NEED:

  • A Diploma or Advanced Diploma in information Technology or closely related field
  • Proven experience supporting end users in a business environment
  • Strong ability to diagnose and resolve hardware, software and basic network issues
  • Experience with Windows desktop and server environments, common business applications and basic networking (TCP/IP, routing, switching, Wi‑Fi)
  • Clear communication skills, with the ability to explain technical concepts to non‑technical staff

YOUR REWARDS:

  • A Staff Lounge with delicious healthy meals prepared by our in house chefs and a range of beverages ‑ all complimentary!
  • Access to a staff library, computer facilities, arcade games and even a “massage chair” and a sleep pod!
  • Onsite staff gym and reflection room for reading or meditation
  • Monthly staff gratitude lottery e.g. tickets to State of Origin, premier concerts and

entertainment events

  • A yearly health and well-being allowance to spend on products or services that promote your healthy lifestyle e.g. sneakers, gym membership or massages

Pay: $95,000.00 – $105,000.00 per year

Benefits:

  • Free drinks
  • Free food
  • Salary packaging

Work Location: In person

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