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Desktop Support jobs in Parramatta NSW

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    • Maintain accurate records of support requests, incidents, and student interactions through helpdesk and student support systems.
    • View all Institute of Health and Management Pty Ltd. jobs - Parramatta jobs - Executive Support Officer jobs in Parramatta NSW
    • Salary Search: ICT Student Support Officer salaries in Parramatta NSW
    • Maintain accurate records of support requests and resolutions.
    • Respond to technical support requests via phone, email, or in person.
    • Experience in application/production support within financial services.
    • Provide 24x7 application and technical support across core business systems.
    • You will bring experience in customer service, with a strong interest in technology or proven ability to provide technical support.
    • Knowledge of Active Directory, Microsoft 365, and remote desktop support tools.
    • Contribute to meaningful work that directly supports staff productivity and…
    • Install and configure desktops, laptops, printers, and peripherals.
    • Support users via phone, email, or in person.
    • Escalate unresolved issues to L2/L3 teams.
    • Experience in onsite IT support, desktop support, or service desk roles.
    • Strong Windows workstation support skills.
    • Support and manage mobile devices.
    • Basic networking and infrastructure support.
    • Deliver friendly, responsive support while maintaining excellent customer service.
    • Troubleshoot and support desktops, email, databases, printers, and operating systems.
    • Ability to provide end-user support and training effectively.
    • Provide onsite and remote desktop support to employees across the business.
    • In this hands-on role, you'll provide exceptional support to employees across the…
    • Provide first‑level IT support for desktops, laptops, printers, telephony, audio‑visual and operational equipment.
    • Fulltime role – 35 hours per week.
    • In addition, you will provide 2nd level desktop support to members of our Sydney office.
    • Hardware and software support, equipment set ups, and meeting room…
    • Working as part of a rotating shift roster (currently 7:30am–6:00pm weekdays), you will provide proactive second-level desktop support and play a key role in…
    • Offer operational support and maintenance to all server systems, laptops, desktops and mobile devices.
    • We are seeking a full-time IT Support Officer to…
    • Access ongoing training, certification support, and clear pathways for career advancement within the ICT field.
    • Job Type: Full-time, Permanent.

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Job Post Details

ICT Student Support Officer - job post

Institute of Health and Management Pty Ltd.
1 Wentworth Street, Parramatta NSW 2150
$80,000 - $95,000 a year - Full-time

Job details

Pay

  • $80,000 - $95,000 a year

Job type

  • Full-time

Location

1 Wentworth Street, Parramatta NSW 2150

Full job description

The ICT Student Support Officer provides front-line, day-to-day support to IHM students throughout the student lifecycle from pre-arrival and orientation through to graduation and additionally provides first-level ICT support to students and staff. The role is the first point of contact for students seeking academic, personal, wellbeing, financial, accommodation, disability/reasonable adjustment and general administrative support, and also for service-desk requests covering software, hardware, account access, application use and digital learning platform issues.

  • Provide first-level ICT support to students and responding to service desk requests and resolving software, hardware, system access, and application-related issues.
  • Troubleshoot and support Student Management Systems (SMS), Learning Management Systems (LMS), Microsoft 365, CRM platforms, and other institutional software applications.
  • Install, configure, maintain, and support software applications, user accounts and other ICT equipment.
  • Assist students with access to digital learning platforms, online systems, and institutional ICT services.
  • Monitor and maintain ICT systems and compliance with organisational procedures
  • Record, track, and resolve ICT incidents through helpdesk systems and escalate complex technical issues where required
  • Provide technical guidance to students and staff on the effective use of ICT applications and digital platforms.
  • Generate system reports and assist with troubleshooting issues relating to student information systems and digital services.
  • Coordinate student orientation, onboarding, campus tours, system demonstrations, and digital learning support activities.
  • Maintain accurate records of support requests, incidents, and student interactions through helpdesk and student support systems.

Pay: $80,000.00 – $95,000.00 per year

Work Location: In person

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