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Desktop Support jobs in Perth WA

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    • Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for…
    • Visit client sites across Perth for onsite IT support.
    • 1+ year experience in IT support or MSP environment.
    • Troubleshoot Windows, Microsoft 365, printers, and…
    • Experience with desktop and laptop hardware and software troubleshooting.
    • The successful candidate will be responsible for providing technical support to end-…
    • Assisting with onboarding and support of new employees.
    • Knowledge of Windows desktop operating systems, peripherals and computer hardware.
    • Liaison with suppliers and third-party support contacts.
    • Participate in the continuous improvement of the company's support processes and procedures.
    • Provide TechHub support services, onsite support and site visits when required.
    • Previous experience in a similar role providing Level 2 support.
    • Prior experience in IT or technical support roles.
    • Undertake light office tasks such as email communication, on-site coordination, and record-keeping to support…
    • Part of the role includes providing technical support and training to all users throughout the school including desktop and software application and access to…
    • Previous experience in IT support, service desk, or desktop support.
    • Maintain accurate records of support activities and IT assets.
    • 4+ year of experience in a desktop support, helpdesk, or IT technician role.
    • Provide L1 support for VDI issues.
    • Provide support to user for data migrations.
    • Troubleshoot end‑user computing issues (desktops, laptops, networks, printers, mobiles, and common business applications).
    • Gold standard parental leave policy.
    • Liaising with 3rd party support and PC vendors.
    • Demonstrated experience within a level 2 support role.
    • Provide a high level of IT customer support across the…
    • You will be the technical backbone for our international client base, managing the ongoing support and evolution of our cloud-based software, including our…
    • Providing technical support on base and out in the field.
    • Preparing and deploying communications equipment in support of exercises and operations.
    • Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for.
    • Train like a beast—10 paid training days, certs =…

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Job Post Details

Desktop Support Engineer L1 - job post

Total IT Global
3.5 out of 5 stars
Perth WA
$28 - $30 an hour - Full-time, Casual

Job details

Pay

  • $28 - $30 an hour

Job type

  • Casual
  • Full-time

Shift and schedule

  • Shift work

Location

Perth WA

Full job description

"We require someone, with NV1 Clearance"

You will be working in Perth for our well known clients.

Please find below the job Description for the role.

Job Description:

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions:

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

  • Excellent working knowledge of Windows 7, 8, 10, 11
  • Good working knowledge of Windows. (MacOS a plus).
  • Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
  • Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)
  • Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
  • Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies
  • Excellent working knowledge in asset / inventory management
  • Ability to maintain composure and focus while troubleshooting and solving technical issues.
  • Ability to adhere to a schedule of client appointments while adapting to customer requests.
  • Demonstrated ability to communicate complex technical concepts in simple language.
  • Strong Experience in Multi-Functional Printer troubleshooting
  • Travel within the city required
  • Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
  • Excellent verbal and written communication in English

Job Types: Full-time, Casual

Pay: $28.00 – $30.00 per hour

Work Location: In person

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