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    • Highly skilled client support and relationship management skills.
    • Client focused, creating strong relationships.
    • Exceptional planning and organisation skills.
    • View all TechBrain jobs - Perth jobs - Helpdesk Specialist jobs in Perth WA
    • Salary Search: Response Team (Help Desk) Level 1 salaries in Perth WA
    • Provide L1 support for service delivery teams and resolve technical issues.
    • Also includes end user support and liaising with 3rd party vendors as needed.
    • Provide L1 support for VDI issues.
    • Perform tech bar support as per customer requirement.
    • Good experience in troubleshooting desktop/ laptop issues.
    • Providing responsive first and second level support for customer enquiries and incidents.
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    • Participating in rostered weekend on-call support.
    • Availability to participate in rostered weekend on-call support.
    • CompTIA certifications are a plus.
    • Previous experience in service desk, desktop support, device deployment or a similar technology-support role.
    • Provide onsite technology support across regional…
    • Basic understanding of troubleshooting and exposure to IT environments such as helpdesk or desktop support.
    • Communicate clearly with users, delivering timely,…
    • Windows desktop and server operating systems.
    • As the successful candidate, you must have advanced proficiency and experience in:
    • LAN, WAN DNS and DHCP.
    • Experience: Previous experience in a customer service or technical support role is an advantage.
    • Customer Service: Ensure a high level of customer satisfaction…
    • 2 – 3 years of experience in technical support/service desk role.
    • Resolve incidents and complete service requests, escalating high-priority or complex issues to…
    • You'll support multiple buildings around the area.
    • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
    • Provide IT support to our drill rigs and regional depots, including remote and occasional on-site support.
    • Provide responsive technical support across hardware,…
    • Minimum 3 years technical support experience in Enterprise System applications (1000+ users).
    • Providing operational support for and maintenance of System…
    • Participate in ad-hoc support requests, desk moves, desk side support.
    • Tier 1.5 & 2nd line Support to the Unisys support team, predominantly remote support to…
    • Provide system and infrastructure support to functional areas.
    • You will be the first point of contact for IT support and your responsibilities will include…

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Job Post Details

Response Team (Help Desk) Level 1
TechBrain
Perth WA
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
Perth WA

Full job description

Help Desk & IT Support
Response Team

Response Team (Help Desk) Level 1

Full-Time

Perth, CBD, Inner & Western Suburbs


Response Team (Help Desk) Level 1 – Perth/Sydney

The Team

We are a vibrant socially minded group with a mission to tackle homelessness through active contribution to On My Feet and a vision to be Australia’s most trusted cyber security, AI and managed IT partner.

The Technical Group is made out of three teams that work together to provide outstanding support to our clients.- The Response Team, the NetAdmin Team and the Project Services Team.

Our Team Members are:

  • Client focused, creating strong relationships.
  • Able to explain tech to non-tech people.
  • Lovers of technology and learning, so they have diverse and varied IT skills and knowledge.
  • Able to work in a fast paced environment.
  • Excellent verbal communicators.
  • People who love being part of a great team, working together with common purpose and aspirations, whilst still creating opportunities to have fun.

The Opportunity

Due to continued Company growth we have yet again promoted one of the Response Team to the NetAdmin team and this has created an opportunity for a new team member to join the Response Team in this brand new position.

This is an exciting opportunity to be part of a business that is growing strongly and poised to become the Managed Service Provider of choice for clients and employees alike. As a member of the Response Team you will have the opportunity to contribute directly to the success of the company by not only providing an excellent service to our clients and their team members, but by building outstanding client relationships to ensure that they feel like valued members of the TechBrain family. And we want you to join us!

More details on how TechBrain can supercharge your career can be found here: https://www.techbrain.com.au/careers

Reporting to the Response Team – Team Lead, you will be based at our West Perth office working with our clients, predominantly CBD-based medium and large businesses. This is the right role for a candidate that wishes to specialize in a career that delivers solutions to this market.

We would like to hear from you if you can meet some to all of the following requirements:

  • A funky pair of socks (but if you don’t, we will give you get some when you start and on your birthday).
  • Highly skilled client support and relationship management skills.
  • The ability to assist non-technical people understand technical aspects.
  • Exceptional planning and organisation skills.
  • Strong attention to detail.
  • High level written and documentation skills.
  • Excellent troubleshooting skills
  • Knowledge of Windows 10 and Office 365
  • Knowledge of hardware configurations
  • Knowledge of network configurations
  • Current WA Drivers License
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