Desktop Support jobs

Purpose of the Role

The purpose of Onsite Field Support Technician role is to provide frontline support and effective incident management for all Amadeus Passenger Processing Solutions (PPS) at Perth Airport, including but not limited to:

Main Responsibilities:

• Coordinate incidents end-to-end, including response, rectification, and follow-up with internal departments within acceptable timeframes.

• Address and monitor issues beyond frontline support capabilities.

• Provide timely, high-quality service delivery to Perth Airport customers.

• Support onsite testing, implementation, or ad-hoc end-user training of installed equipment.

• Oversee and maintain appropriate stock levels of consumable items for operational continuity.

• Maintain the Asset Management Database for all deployed equipment.

• Conduct routine preventative maintenance of all onsite hardware.

Relevant Work Experience:

• Experience in delivering IT support in an airport or similar environment.

• Customer service experience in an IT environment within Airport industry is preferrable

• Ability to diagnose technical issues and determine appropriate actions.

• Ability to analyze complex information, identify relevant details, and use a structured, organized, and strategic approach to problem-solving; assess information from multiple angles to drive continuous improvement.

• Understanding of mechanical including hardware and software componentry.

• Ability to build excellent customer and internal relationships.

• Strong verbal and written communication and presentation skills.

• Willingness to work 12-hour shifts, including day, night, weekends, and public holidays, as per team rosters.

• A relevant degree with technical background or equivalent practical experience is valued

Note: As part of our recruitment process, successful candidates will be required to complete pre-employment screening, which includes a National Coordinated Criminal History Check. Employment offers and ongoing engagement will be subject to the satisfactory completion of this screening.

What we can offer you ?

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion