About the OFWO
The Office of the Fair Work Ombudsman (OFWO) is an independent statutory office established by the Fair Work Act 2009 (Fair Work Act). Our functions outline the responsibilities we have as set by the Fair Work Act and other legislation to achieve our purpose:

provide education, assistance, advice and guidance to employers, employees, outworkers, outworker entities and organisations
promote and monitor compliance with workplace laws
inquire into and investigate breaches of the Fair Work Act
take appropriate enforcement action
perform our statutory functions efficiently, effectively, economically and ethically.

What our employees say about us
We are one of the most engaged and high performing agencies in Australia; consistently scoring above average on employee engagement and wellbeing when surveyed against other APS agencies.

What we offer you
We provide a diverse, inclusive and supportive work environment with access to:

Great training and development opportunities
Generous leave and flexible working arrangements
Our Employee Assistance Program (EAP), a free counselling service for you and your family
A competitive salary, plus 15.4% superannuation
Rewards and recognition initiatives.

We Value Diversity
OFWO has been accredited as a Breastfeeding Friendly Workplace since 2011. We are also members of the Australian Network on Disability and Pride in Diversity. We encourage and welcome applications from First Nations people, people with disability, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and mature age people.

Eligibility

To be eligible for employment with the OFWO you must be an Australian citizen.
The successful candidate must hold a current Australian Government Security Clearance (AGSVA) or be willing to undergo and obtain a Baseline security clearance.

A range of other conditions may be required depending on the role you are applying for.

Position summary
We are seeking expressions of interest to fill the position of Director – Digital Experience and Strategy. Reporting to the Executive Director of our Advice and Education Branch, this role is critical to the ongoing success of FWOs digital channels and material, leading a team to manage, maintain and evolve FWOs websites, various online products, services and projects. In this role you will lead a creative, dynamic and passionate team who deliver and manage digital services and experience, including content strategy and development, user experience design and analysis.

The successful applicant will work very closely with stakeholders across the organisation and be part of the Advice and Education Branch leadership group.

About the Team
The Digital Experience & Strategy team is located within the Advice and Education Branch. We centrally manage and maintain FWO’s digital education channels and material, including www.fairwork.gov.au, www.horticulture.fairwork.gov.au, www.smallbusiness.fairwork.gov.au, www.coronavirus.fairwork.gov.au and FWO’s virtual assistant, Frankie, to ensure they are accessible, reliable and credible sources of information for our online customers.
The team works in partnership with business units across the organisation to deliver exceptional digital experiences for our customers and stakeholders, informed by evidence, expertise and best practice.

Typical Duties
The duties of this role include, however, are not limited to:

Team leadership, management and coaching
Leading delivery of specific outcomes / deliverables against agency priorities, including through periods of frequent change
Ensuring ongoing refinement and evolution of content and the digital experience, including development of content to support the community through any changes to workplace laws and ensuring ongoing integrity and reliability of FWO website information
Working closely with stakeholders across the agency, in particular Legal and Policy Group, the Regulatory Transformation Group and the broader Operations Group, as well as stakeholders across government to achieve best practice and quality communication outcomes
Providing oversight including reviewing and approving content and material for agency’s websites, to manage risk and meet user needs and expectations as per the FWO Website Governance Framework and related documentation.

Selection Criteria

Highly developed leadership skills, with a people-first mindset.
Highly developed stakeholder engagement skills with the ability to build and maintain strong relationships and negotiate appropriate communications outcomes.
Highly developed organisational skills and demonstrated ability to lead delivery of competing critical priorities and projects to meet tight deadlines.
Excellent verbal and written communication skills, including the ability to communicate with influence across a range of audiences.
Technical understanding of current workplace relations laws and deep understanding of the needs of the FWO’s online customer base.

Highly desired

Relevant tertiary level education within workplace relations, law, information technology or communications.
More than 5 years’ experience in executive leadership roles.

More Information

Working with us and tips on applying, visit fairwork.gov.au/about-us/careers
OFWO’s purpose and functions, visit fairwork.gov.au/about-us/our-role-and-purpose
Office locations, visit fairwork.gov.au/about-us/contact-us/offices

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