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Support Coordinator – Contractor Opportunities
CoAbility
·
3.3
Canberra ACT
•
Remote
Fixed term, Contract
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Job details

Pay information not provided
Fixed term, Contract
Remote in Canberra ACT

Full job description

Work Under Our Registration Umbrella

Support Coordinators, are you thinking about your next move?

You’ve built your reputation on values, connection, and quality—and so have we.

At CoAbility, we partner with experienced Support Coordinators who want to work with flexibility, purpose, and the right support behind them.

Why we’re different

At CoAbility, we’re all about building genuine connections. We’ve had contractors working under our umbrella since we registered with the NDIS, so we know how to offer genuine flexibility without leaving you to figure it out on your own. We’ve created a space where contractors feel supported, valued, and truly part of something.

Small Team, Big Impact

We don’t believe in big, complicated management structures. Our leadership team is lean, approachable, and focused on what matters—getting things done and supporting our team. We don’t get stuck in red tape or endless approvals.

We’ve Walked in Your Shoes

Our leadership team brings over 40 years of combined experience in the disability support sector. We’re not corporate, we don’t have bankers or backers—we’re grassroots all the way and proud of it. We’re all hands on deck, including jumping into client work to make sure our participants and our team get the support they need.

What’s in it for you? Glad you asked!

These are just some of the reasons

people love being part of the CoAbility team.

100% Remote Work Model

Remote work isn’t just a perk—it’s how we work. Every day!

No Arbitrary KPIs

But we do expect around 80% of your hours to be billable.

NDIS Compliance and Registration

We’ve got the registration and compliance sorted, so you don’t have to.

Fair and Competitive Rates

Our contractor rates are inclusive of statutory superannuation.

Proven Digital Systems

We’ve got reliable, easy-to-use systems—no spreadsheets required.

Stability and Longevity

We’ve been doing this for nearly 8 years. We’ve built something that lasts.

As a contractor with CoAbility,

you’ll work within our guidelines to ensure

we stay compliant with our NDIS registration.

Your responsibilities will include:

Caseload Management

Prioritise and manage your caseload efficiently to ensure timely, participant-focused service delivery.

Participant Empowerment

Support participants to build capacity, develop self-advocacy skills, and increase their ability to manage their supports independently.

NDIS Plan Implementation

Assist participants in understanding their plan, connecting with providers, setting up service agreements, and managing budget use.

Outcome Tracking & Review Preparation

Support participants to reflect on current supports and prepare for plan reviews by tracking outcomes and identifying new goals.

Consistent Participant Engagement

Maintain regular, meaningful contact with each participant on your caseload — at minimum, every two weeks — or more frequently for higher-risk participants.

Collaborative Support Planning

Work with participants, families, and providers to co-design support plans that reflect NDIS goals and individual strengths.

Timely Record Keeping

Accurately document all billable and non-billable activity in our CRM by the close of business on the day of service.

Referral and Resource Navigation

Identify and connect participants with appropriate supports across funded, mainstream, and informal networks.

Crisis Management

Respond promptly and professionally to participant crisis situations, including complaints and incident reporting.

Quality and Compliance

Follow CoAbility’s policies and procedures, the NDIS Code of Conduct, and all relevant legislation and practice standards.

Administrative Accuracy

Ensure all data, documentation, and billing are accurate, complete, and submitted on time to enable smooth service delivery.

Team Participation

Be an active part of the team: attend supervision, participate in team meetings, and contribute to a positive, inclusive culture.

Professional Boundaries & Ethics

Maintain professional boundaries and act with integrity and respect in all CoAbility-related interactions, including with participants, colleagues, and stakeholders.

You’ll need to meet a set of baseline requirements. These are in place to protect everyone—ensuring you’re covered, we remain compliant, and participants receive safe, high-quality support under the NDIS.

Let's Get Started

Qualifications & Experience

  • Relevant tertiary qualification (e.g., Social Work, Occupational Therapy, Community Services)

  • Minimum two years of NDIS Support Coordination, case management, or transferable experience

NDIS Worker Requirements

  • NDIS Worker Screening Check
  • Working With Children Check
  • NDIS Worker Orientation Module ‘Quality, Safety and You’ orientation module

Contractor Essentials

  • Australian Business Number (ABN)
  • Public Liability and Professional Indemnity Insurance
  • Full Australian working rights
  • 100 Points of current identification

CoAbility Requirements

  • Valid Driver’s Licence
  • Comprehensively insured, reliable motor vehicle
  • Reliable mobile phone
  • Device (laptop or computer)
  • Stable internet connection
  • Proficiency in using digital systems and technologies

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“I joined CoAbility as a contractor in 2018 after seeing a job ad that felt like it was written just for me. With lived experience of disability and a background in customer management, I was drawn to the chance to help others like me navigate the NDIS. What I value most is the flexibility, autonomy, and zero micromanagement...plus, no office politics! CoAbility provides excellent support through Practice Managers and loads of helpful resources on internal platforms. Getting paid on time has never been an issue, and the whole experience is stress-free and professional. I’d absolutely recommend CoAbility to anyone thinking about contracting with them.”

MarcelaSupport Coordinator - Reservoir

“I’ve really enjoy working with CoAbility. From day one, their values and genuine support have stood out. As a contractor, I still feel like part of a team, with clear communication and responsive support when I need it. The flexibility helps me balance my workload while focusing on quality support for participants. Their systems are streamlined, making day-to-day work smoother. I truly appreciate the trust and autonomy they offer, and the professionalism across the board. I’d happily recommend CoAbility to anyone considering a contractor role.”

FarhadSupport Coordinator - Narre Warren South

“I joined CoAbility because I was looking for something different, an organisation that truly values people, not just as professionals, but as individuals. From the beginning, I’ve felt seen, supported, and trusted. The flexibility and autonomy allow me to shape my schedule around life, without compromising the quality of support I provide. What sets CoAbility apart is the genuine culture of respect, compassion, and connection; it feels like a real community, not just a contract. It’s one of the best decisions I’ve made, and I’d absolutely encourage others to join.”

AmySupport Coordinator - Wyndham Vale

“I was drawn to CoAbility for the supportive management and the ability to work independently and flexibly. Even as a 100% remote contractor, I’ve never felt disconnected — the team is accessible, and onboarding sets you up for success. The focus is always on supporting participants to reach their goals, not chasing numbers or networking events. Admin is handled transparently, and regular check-ins ensure we feel supported. I’d recommend CoAbility to any contractor without hesitation.”

SarathSupport Coordinator - Dandenong
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