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    • Oversee daily warehouse and distribution operations, ensuring optimal productivity and resource efficiency.
    • This is a key leadership role responsible for the…
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    • Being a customer service superstar and serving customers at the registers with a smile.
    • Keeping shelves stocked with products so that our customers can find all…
    • Responsibilities will include manufacturing and packing materials for dispatch, receiving and stocktaking product.
    • Loading and Unloading Trucks and containers.
    • These roles support the day-to-day operations of the RDC, ensuring the safe, efficient, and timely processing and distribution of Capral products.
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    • Junior Store Assistants are the backbone of our retail stores and keep our stores running by:
    • Assisting customers with finding their favourite products on the…
    • + Annual leave and Sick leave.
    • Consistent day shift: 9am–5pm — enjoy your evenings free.
    • Operating a forklift to move and position stock safely.
    • 20% off approved, eligible workwear purchases in Kmart stores.
    • A free OnePass membership offering free delivery across Kmart & Target on eligible products.
    • Experience in administration, warehousing, distribution or logistics would be an advantage, as would familiarity with SAP or a similar ERP system.
    • Access to our world-class Support Centre, with an in-house restaurant & state-of-the-art wellness centre featuring free gym & holistic health services.
    • Customer service experience in retail, contact centre, eCommerce, or a similar fast-paced environment.
    • We're looking for customer-obsessed team players who can…
    • Warehouse Worker / Pick Packer | Ongoing Work | Immediate Start*.
    • 888 Workforce is looking for a reliable, hardworking and physically fit warehouse worker for…
    • Full-time, permanent role – Monday to Friday.
    • Competitive salary + performance bonus.
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    • Distribution estimates and distribution coordination.
    • Assist with distribution coordination and setup tasks.
    • Your Wellbeing: Private Health Insurance discount,…
    • Reporting to the Production Manager at our Croydon Warehouse, you will be responsible for treasure hunting – sorting donations from our charity partners and…
    • Using warehouse systems and computer technology, you'll help ensure essential supplies are accurately prepared and delivered on time to laboratories, collection…

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Service Desk Lead
Mecca Brands Pty Ltd
·
4.1
Richmond VIC
Full-time

Job details

Pay information not provided
Full-time
Richmond VIC

Full job description

We’re looking for a driven and motivated Service Desk Lead to guide, support and develop our Service Desk Level 1 team as they deliver exceptional first-line IT support across our Retail, Support Office and Distribution Centre environments. In this leadership role, you’ll take ownership of day-to-day operations, strengthen our service culture, and ensure our team members feel equipped, empowered and supported to deliver timely, high-quality service.
Key Responsibilities
  • Lead, coach and mentor the Service Desk Level 1 team, fostering a positive, customer-focused and growth-oriented culture
  • Oversee daily work distribution, queue management, rostering and prioritisation to ensure service targets are met
  • Act as an escalation point for complex or high-priority incidents, driving timely and effective resolutions
  • Maintain and uplift knowledge base content, support documentation and team processes
  • Partner with cross-functional IT teams to improve service outcomes and support continuous improvement initiatives

What You Will Bring
You’re an experienced IT support professional who knows how to lead with confidence, care and a service-first mindset. You thrive in fast-paced environments, bring positivity and empathy to every interaction, and know how to balance hands-on problem-solving with strong people leadership.
You’ll also bring:
  • Previous experience leading a service desk or technical support team
  • Strong troubleshooting skills across Windows, macOS, iOS, POS systems and end-user technologies
  • Experience with Microsoft O365 administration (Exchange, Teams, user management, security groups, licensing)
  • Excellent communication skills and the ability to engage effectively with stakeholders
  • Strong documentation, prioritisation and incident-management capability

Your Life at MECCA
Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!
Some of our other team member benefits include:
  • Professional development programs and first-class digitised learning offering
  • Health and well-being initiatives
  • Reward and recognition programs
  • Access to bonus and incentive programs
  • Access to quarterly product allowance
  • Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy.
There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.

Please note that we will be reviewing applications and commencing recruitment in mid January 2026. In the meantime, we wish you a safe holiday season and can’t wait to review your application in the new year.
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