Distribution Centre jobs

National Auto Glass Supplies is Australia and New Zealand’s premier importer and wholesaler of automotive glass products.

We are currently seeking a self-motivated individual to join our team as afull-time Customer Service Representative, working out of our distribution centre in Dandenong, VIC.

Role Overview

As our Customer Service Representative, your primary focus will be to provide a high level of service to our customers by fulfilling customer needs and attending to customer queries via phone, email or face-to-face.

Key Accountabilities

• Support the service team to respond promptly and professionally to all customer enquiries
• Maintain strong customer relationships and ensure high service standards
• Process customer orders, issue invoices, and handle returns, credits, and payments
• Assist with debt recovery when required
• Support warehouse efficiency and coordination of staff
• Oversee accurate and timely preparation, packing, and invoicing of customer orders
• Ensure order quantities match physical stock and documentation
• Coordinate customer deliveries and manage relationships with freight companies
• Work with the branch manager and warehouse supervisor to schedule drivers
• Manage internal stock transfers and office supply orders
• Receive and process incoming deliveries
• Report stock breakages and assist with regular inventory checks and stocktakes
• General administration duties
• Organising and scheduling metro delivery and regional freight

Your Qualifications & Skills

Successful candidates will possess the following:

• Proven experience as a customer service representative Team Leader
• Exceptional organisational and time management skills
• Strong interpersonal skills
• Excellent written and verbal communication skills
• A positive 'can do' attitude
• Proficient computer skills

Previous administration experience is highly regarded, however, training will be provided for the right candidate.

What We Offer

• Competitive salary package – based on experience
• Employee assistance program
• Great team environment
• Opportunity to be part of an expanding and market leading company

How to Apply

If you are ready to take the next step in your career and contribute to the success of a dynamic organisation, we want to hear from you!

Please click “Quick Apply” and submit a copy of your cover letter and resume outlining your relevant experience and suitability for the role. Alternatively visit our website www.nags.com.au to learn more about National Auto Glass Supplies.

National Auto Glass Supplies is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

Job Type: Full-time

Application Question(s):

• Do you have experience with Large ERP systems?

Experience:

• Customer service: 4 years (Required)
• Administration : 3 years (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person