Education Support Officer jobs in Adelaide SA

Company Overview

AUG Global Network is an established international education consultancy company promoting Australia, Malaysia, Singapore, Switzerland, The United Kingdom (UK) & The United States of America (USA). AUG operates across 8 countries (Australia, China, Hong Kong, Indonesia, Malaysia, Philippines, Singapore & Vietnam).

History

AUG was first established in 1995 in Malaysia. Since then, the company has expanded its reach by establishing 30 offices across 8 countries which is a strong verification of the company’s success in placing students in reputable institutions across the world.

To manage its ever growing business entities, AusEd, SchoolEd and Bond and Forsyth now comes under the one name, AUG.

AUG is renowned as a reputable, trustworthy, caring and professional education placement centre. With 30 years of experience in providing the highest quality advice to students in carving their educational paths, AUG has always taken fresh and innovative approaches in its service. The company acts as a liaison between students and their preferred education providers to ease the entire process of studying overseas. Staff members are always abreast of changes in the international education industry which means students get the most accurate advice from our team. AUG stresses on the importance for students to align their career goals with the right course and the right institution by understanding the processes and procedures of getting an institution placement.

The company is staffed by a team of dedicated, friendly, multilingual, caring and responsible staff members with comprehensive knowledge about studying in Australia, Malaysia, Singapore, Switzerland, The UK, and The USA. The company is constantly exceeding the expectations of students, their families and other business partners through the provision of outstanding customer service.

Position: Education Counsellor / Recruitment Officer

Job Description

• To counsel and assist students to make best-informed decisions;
• To develop and enhance the counselling services;
• To follow up on student enquiry / application / acceptance;
• To attend to students and parents’ feedbacks, inquiries and complaints in an appropriate and prompt manner and adhere to service standards;
• To maintain student database;
• To handle all office administrative matters.

• To document and implement local and online marketing plan / budget;
• To handle and carry out sales and marketing activities / events for both online & offline such as roadshows, education fairs, virtual recruitment events, presentations, direct mailing and activity logistics;
• To promote and market education and institutions;
• To identify new markets segment;
• To obtain and update market intelligence;
• To raise profile / awareness of the AUG brand.

• To build excellent relationship with representatives from institutions;
• To develop and maintain relationship with any special group (e.g. student clubs / associations, professional association);
• To be a liaison person with local partners / sub-agents;
• To visit schools, colleges and universities and build relationship with principles and school counsellors.

Who We Are Looking For:

• Candidate must possess at least a Bachelor’s Degree in any discipline (Marketing / Business Studies / Administration / Management / Commerce or Mass Communication graduates are preferred);
• Required language(s): English, Mandarin, Vietnamese, Cantonese, Malay, Bahasa Indonesia, Filipino;
• Knowledge and understanding of local and foreign education system preferred;
• Experience in mentoring and counseling students an added advantage;
• Courteous, patient and tactful personality with strong customer service orientations;
• Possess a high level of initiative, integrity and professionalism;
• Maybe required to work long hours during intakes;
• Competent in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and use of database;
• Fresh graduates / entry level applicants are encouraged to apply;
• Full-time positions available. Internship might be required.