Education Support Officer jobs in Canberra ACT

Classification: ANU Officer 5 (Administration)
Salary package: $87,570 - $95,530 per annum plus 17% superannuation
Terms: Full Time, Multiple positions (1x Continuing, 1x Fixed term until March 2027 and 1x Fixed term until July 2027)

The Position

As a Student Hub Officer, your key priority will be to provide student-centred support to help students navigate the administrative and academic processes throughout their journey as an ANU student.

The Person

You will be an exceptional communicator and be able to deliver information accurately and sensitively via face-to-face, email, telephone and online video chat conversations.

The School/Department

Student Central’s core service is the provision of student-centred enquiry support to current and past ANU students, Alumni, staff and the wider ANU community. We also support activities related to orientation, course and program management, timetabling, fees, scholarships, examinations, graduations and current student communications.

The College/Division

The Division of Student Engagement and Education Management (SEEM) is within the Deputy Vice-Chancellor (Education) Portfolio. SEEM is responsible for the administrative support of students through the student lifecycle, from admissions application through to the completion for their studies and graduation. SEEM activities include admissions, general student enquiries, enrolment, class timetabling, program management, financial transactions, scholarship management, examination management, legislative compliance in relation to students including appeals, grievance, academic misconduct, discipline processes, curriculum management and the development and support of student systems.

For further information please contact, Tom Bayliss-Hack, Manager, Student Hub, E: Tom.Bayliss-Hack@anu.edu.au.

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au

ANU values diversity and inclusion and is committed to providing equal employment opportunities to people of all backgrounds and identities. For more information about staff equity at ANU, click here. For enquiries about the application process, or if you require reasonable adjustment to apply for this role, please contact the hiring manager on the above listed details.

Application information

In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria.
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The preferred candidate must have rights to live and work in Australia, and will be required to complete mandatory pre-employment declarations and background checks relevant to the role they have applied for, in accordance with the Background Checking Procedure and the National Higher Education Code to Prevent and Respond to Gender-Based Violence.