Education Support Worker jobs in Sydney Western Suburbs NSW

TAFE NSW Life-Changing Careers

Higher Education Operations Officer

Location negotiable across NSW (subject to campus availability)

Salary package $114,301 - $123,092 includes base salary $100,704 - $108,449, employer's contribution to superannuation and annual leave loading.

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value and do meaningful work.

We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.

About the role

The Higher Education Operations Officer plays a key role in supporting the statewide coordination and continuous improvement of Higher Education delivery across TAFE NSW. Working within the Learning and Teaching Group, you will collaborate closely with educational leaders and delivery teams to support high-quality learning, teaching and governance practices that contribute to exceptional student outcomes.

This role is responsible for coordinating a variety of operational and administrative activities that underpin Higher Education programs, including scheduling, governance support, report preparation, meeting coordination, quality assurance processes and the management of learning and assessment resources. You will also contribute to the collection and analysis of educational data, quality indicators and reporting to support informed decision making and continuous improvement initiatives.

Working across a diverse stakeholder network, you will build strong relationships with educational leaders, teachers and delivery teams to support consistent program delivery across the state. The role requires a proactive and solutions-focused professional who can balance competing priorities, apply sound judgement and contribute to maintaining compliance with Higher Education governance, quality and regulatory requirements.

About you

You are an experienced and highly organised administration professional with a strong background in educational operations, program coordination or higher education administration. You enjoy working in a fast-paced environment and are motivated by opportunities to improve processes, analyse information and support quality educational outcomes.

You have exceptional stakeholder engagement and communication skills, enabling you to build productive working relationships with a broad range of internal stakeholders. You are comfortable collaborating with educational leaders and delivery teams, providing operational support, coordinating activities and contributing information that supports effective planning and decision making.

Your analytical mindset and attention to detail allow you to work confidently with data, reporting and quality assurance processes while maintaining accuracy and compliance. You are able to manage multiple priorities, adapt to changing business needs and use technology effectively to support operational excellence and continuous improvement.

Most importantly, you are customer focused, collaborative and committed to delivering high-quality services that support student success and strengthen TAFE NSW's Higher Education offerings. You bring demonstrated experience in educational administration and relevant qualifications, skills or experience that enable you to contribute effectively in a complex and evolving education environment.

To find out more about the role, click to view the Role Description.

Our commitment to diversity, equity and inclusion

TAFE NSW is committed to building a culturally safe and inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from all backgrounds and encourage you to apply. If you require adjustments during the recruitment process, please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now!

Applications close Sunday 18 October 2026 at 11:55pm AEDT

To apply for this role, click 'apply now' and provide:

• Your current resume
• Copies of your qualifications, where applicable (upload as one PDF file). Certified copies preferred; these will be required if successful for the role.
• A response to the below targeted question when prompted in the application form (max. 400 words)

Targeted Question: Tell us about a time when you used data, reporting or stakeholder feedback to improve a process, service or program outcome. What approach did you take and what was the result?

Additional Information:

General recruitment and adjustment enquiries: Please contact Clinton Debreceny, Talent Acquisition Advisor via email at Clinton.debreceny1@tafensw.edu.au or 02 7921 1310.

Role-specific enquiries: Please contact Alicia Bales, Director Learning & Teaching via email at alicia.bales1@tafensw.edu.au or 02 79215954

For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.

This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

Location is negotiable across our TAFE NSW campuses. Please note that preferred campus location is not guaranteed and is subject to campus availability at the time of offer.

A Talent Pool, valid for 18 months, may be created for this position and used to fill future vacancies.