End User Support Specialist jobs

End User Support Specialist

Burswood FullTime

• Join a supportive and collaborative team that values work-life balance!
• Great salary packaging benefits
• Central location with free on-site parking

An exciting opportunity has come up to join our Information Technology team as an additional team member

About Us

PeopleKind Group is the parent company of a diverse and growing group of leading Western Australian community services organisations. Our organisations deliver services that encompass disability, housing, allied health, justice, child protection and reintegration.

We exist to empower people to live their best life. And we live our values every day. We’re respectful, compassionate, courageous, resilient, and collaborative.

We’re accountable to our colleagues as well as the people we support through our organisations.

We’re person-centred and design our services to meet the needs of individuals.

At PeopleKind Group, we’re for people.

About the Role

We have an exciting opportunity for an End User Support Specialist to join our Information Technology team in a permanent full-time role based at our Burswood office. As part of a supportive and collaborative team, you will serve as the first point of contact for IT support, providing Level 1 & Level 2 assistance across the Group.

This role also includes delivering on-site support at any of our Perth Metro offices as required. As a Not-For-Profit organisation, you will also be entitled to attractive salary packaging, with free parking available at most of our sites, flexible working arrangements, and ongoing training opportunities.

Responsibilities include, but are not limited to:

• Serve as the first point of contact providing timely and effective IT assistance, remotely, or in person.
• Deliver outstanding customer service by attending to incoming support requests.
• Process onboarding and offboarding requests for end-user accounts and access.
• Assist with the deployment and setup of new devices and applications.
• Ensure compliance with IT security policies and best practices in all support activities.
• Be available to travel to any of our Perth Metro sites, and on-call one weekend per month as part of the rotating roster.

Our Ideal Candidate

• Relevant qualifications or certifications in Information Technology or a related field (e.g., CompTIA A+, Microsoft, ITIL).
• Experience using enterprise ticketing systems (e.g., HaloITSM), including managing and resolving tickets in line with SLAs.
• Understanding of end-user security best practices and data protection principles.
• Proven problem-solving abilities with a logical and analytical approach to troubleshooting.
• Strong interpersonal and communication skills, with the ability to engage effectively with users at all levels.
• Reliable vehicle and current driver’s license.
• Desirable: 1-2 years of experience in an IT support or helpdesk role, or equivalent practical experience.

Applications will close by 10th June 2026. Short-listing for this position may be conducted prior to the closing date. To apply, please submit your resume and covering letter by clicking on “Apply Now”. If you have any further questions, please do not hesitate to contact the team at people@peoplekind.org.au

At PeopleKind Group, we believe that our strength lies in our diversity. We're committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to thrive.

No matter your background, identity, or lived experience, we celebrate what makes you unique and welcome the opportunity to learn from you. If you're passionate about what you do and ready to bring your authentic self to a team that values innovation, collaboration and equity, we'd love to hear from you.

Your next opportunity is here - let's build a positive future together.

Pay: $58,000.00 – $80,000.00 per year

Benefits:

• Salary packaging

Work Location: In person