End User Support Specialist jobs

About Us
We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role
The Application Support Consultant provides day-to-day support for DTP corporate and business applications, including D365, SharePoint, SmartFlow and legacy systems. The role investigates and resolves application issues, maintains service continuity, and ensures applications meet availability, performance and security standards.

The role works closely with business stakeholders, IT teams and third-party suppliers to deliver reliable, fit-for-purpose services. It provides technical advice, improves processes, develops solutions to complex problems, conducts research and analysis, and maintains clear documentation. The role also participates in an on-call roster to respond to after-hours incidents and minimise disruption to business operations.

What we’re looking for (Selection Criteria)
You’re someone who:

• Thinks critically and solves problems, identifying root causes and practical solutions that improve application reliability, performance and service outcomes.
• Builds strong stakeholder relationships, understanding the needs of business users, technical teams and third-party providers to achieve positive outcomes.
• Communicates clearly and effectively, explaining technical concepts to non-technical audiences and producing concise, accurate documentation and recommendations.
• Has strong technology and service management skills, with experience supporting applications, managing incidents, coordinating releases and using technology tools effectively.
• Plans and coordinates effectively, organising work, resources and priorities while ensuring services, incidents and releases meet agreed standards and requirements.

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Qualifications and experience
You’ll bring:

• Relevant Tertiary Qualifications and/or relevant experience to the role. (Desirable)
• ITIL 4 certification (Mandatory)
• Demonstrated experience providing Level 2 application support for complex enterprise systems (Dynamics 365 or similar), including investigation, diagnosis, and resolution of incidents and problems using professional and independent judgement (Mandatory)

Pre-employment checks and employment conditions
Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

How to apply
Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

Applications close at 11.59pm on Monday, 14 September 2026.

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.

For further information about the role, please contact Joe Stowers, Manager Applications and Digital at [email protected].

Redeployees
If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.

Important Information
If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.