Engagement Manager jobs

Job no: 506659
Employment type: Full Time
Location: Newcastle, Maitland & Hunter, Sydney, Brisbane, Melbourne
Categories: Marketing & Communications

About the Organisation

Life Without Barriers is a leading social purpose organisation with a community network of more than 12,500 employees and carers working in communities across Australia. We support children, young people and families, people with disability, older people, people with mental health needs and refugees and asylum seekers. Through this opportunity you would be joining an organisation that is energetic, collaborative and ambitious about working with communities to improve lives for the better.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

This new role is for someone who is motivated by living and working with strong values, committed to impact and serving people in communities. This role reports to the Chief Advisor and works closely with its peers in the Strategic Engagement Team and across the organisation. If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed.

Working as part of the Strategic Engagement team, bringing people, ideas, priorities and Life Without Barriers digital ecosystem together to support shared goals and organisation-wide impact. This position leads the organisation’s digital presence as a core engagement, influence, and storytelling platform that strengthens Life Without Barriers service offerings, deepens community engagement and supports a clear policy agenda to build public trust. This is a permanent full-time opportunity that can be located anywhere on the East Coast. There is flexibility to work from home and from one of our local offices.

Key responsibilities

• Bring a strategic, organisation-wide lens to digital engagement, connecting platforms, content, advocacy, brand and audience insights to support LWB’s broader goals.
• Identify emerging digital trends, risks and opportunities, translating them into practical strategies that strengthen engagement, influence and long-term organisational impact.
• Proven ability to leverage digital channels, including social media, to elevate social issues, grow public engagement and mobilise communities around shared advocacy goals.
• Ownership of LWB’s digital engagement strategy, positioning digital platforms as critical drivers of organisational influence and engagement.
• Evolve the organisation’s digital engagement roadmap.
• Lead organisational expertise on digital engagement, advising senior leaders on digital risks, opportunities, innovation, and performance.
• Lead digital governance, including standards for accessibility, inclusion, safety, brand integrity, and ethical storytelling.
• Hold end-to-end accountability for LWB’s website, its content, CMS platform, and associated digital infrastructure.
• Lead sophisticated digital analytics and reporting frameworks to measure engagement, reach, influence, and impact.
• Build strong, trusted partnerships across the organisation to lift digital capability and confidence.
• Set and lead the organisation-wide social media strategy, ensuring channels are purposeful, well-governed, and aligned with storytelling and advocacy goals.
• Work in close partnership with the Policy Lead to develop strategies to leverage LWB’s digital assets for advocacy and policy reform

Skills & Experience

• Qualifications in communications, digital or social media, and/or significant experience specialising in digital engagement, including social media. Significant senior-level experience leading digital engagement, digital platforms, and content strategy in complex and values-driven organisations.
• Demonstrated experience owning and governing organisational websites, CMS platforms, and social media ecosystems.
• Demonstrated experience in story telling using digital means to reach a wide range of audiences.
• Advanced understanding of digital governance, accessibility standards, analytics, SEO, and emerging digital trends.
• Strong strategic judgement with the ability to operate at organisational and system levels.
• Demonstrated ability to manage risk, reputation, and ethical considerations in digital environments.
• The ability to work collaboratively and develop networks with a range of stakeholders including peers in an integrated team along with internal and external stakeholders.

Benefits

• Play a critical role in the organisations digital engagement for the future
• Join a fast paced, dynamic team with values at heart
• Join one of Australia’s largest and leading social-purpose organisations
• Flexible working arrangements

Successful candidates will be required to clear probity checks including National Criminal History Record Check.

How to Apply
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries, please contact Mikaella at recruitment@lwb.org.au

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on 14 June.