Entry Level Counselling jobs in Melbourne VIC
View similar jobs with this employerTelus HealthMelbourne VIC- Employee assistance program
- Disability insurance
- Paid volunteer leave
- Offer counselling strategies and information to anyone reaching out for support.
- Minimum 2 years of counselling experience, specifically in managing risk calls…
- View all Telus Health jobs - Melbourne jobs - Counselor jobs in Melbourne VIC
- Salary Search: Client Care Counsellor salaries in Melbourne VIC
- See popular questions & answers about Telus Health
Student Support and Advisor
Urgently hiringInternational Coachiing InstituteAlbert Park VIC- This is not high-pressure sales.
- Have warm, thoughtful conversations with people who enquire about changing their life.
- Customer service: 1 year (Required).
- Global Select Education and Migration ServicesMelbourne VIC 3000
- Salary packaging
- Assist clients in understanding our services and identify solutions to fit their needs, generating sales and achieving high client satisfaction levels.
- Kids First AustraliaThomastown VIC
- Salary packaging
- High level skills to engage and triage clients in an effective, safe, and timely manner.
- *SCHADS Level 5 + Super + Leave Loading + NFP Salary Packaging to…
- RMIT UniversityMelbourne VIC 3000
- Demonstrated knowledge of career development theory and practice, with significant experience in individual career counselling across diverse and diverse client…
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- NavitasMelbourne VIC
- Health insurance
- Gym membership
- Salary packaging
- Paid volunteer leave
- Excellent oral and written communication skills with the ability to communicate effectively and build strong relationships with all levels of the College.
- View all Navitas jobs - Melbourne jobs - Lecturer jobs in Melbourne VIC
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View similar jobs with this employerAcacia ConnectionMelbourne VIC 3000- Health insurance
- Insurance services
- Employee assistance program
- We offer exceptional counselling services and support for personal and work-related issues that impact wellbeing, work performance, safety, morale, and…
View similar jobs with this employerAcacia ConnectionMelbourne VIC 3000- Health insurance
- Insurance services
- Employee assistance program
- We offer exceptional counselling services and support for personal and work-related issues that impact wellbeing, work performance, safety, morale, and…
- Government schoolsMelbourne Northern Suburbs VIC
- Education support class level 1 range 4.
- Demonstrated experience in assessing, conceptualising and analysing wellbeing issues, and providing evidence-based…
View similar jobs with this employerUniting Vic.TasBroadmeadows VIC 3047- Parental leave
- Employee assistance program
- Salary packaging
- Free counselling with our Employee Assistance Program (EAP).
- Community education and promotion of Uniting’s financial counselling services.
- View all Uniting Vic.Tas jobs - Broadmeadows jobs - Patient Accounts Representative jobs in Broadmeadows VIC
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- Foundation HouseMelbourne VIC
- Employee assistance program
- Salary packaging
- On-site parking
- Demonstrated experience and expertise in counselling, preferably in a similar trauma recovery context or another area of trauma-focused service provision.
- View all Foundation House jobs - Melbourne jobs - Counselor jobs in Melbourne VIC
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- WISE EmploymentMelbourne VIC
- Provide a daily summary of customer counselling session outcomes and attendance to the Business Manager.
- Provide relevant assessment and counselling services to…
- First StepSt Kilda VIC 3182
- Salary packaging
- Care coordinators all of whom have decades of experience in addiction, mental health and legal.
- Group psychoeducation and recovery programs.
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- The Salvation ArmySunshine VIC
- Annual leave
- Employee assistance program
- Salary packaging
- Deliver outcome-focused financial counselling aligned with TSA frameworks.
- Reporting to the Team Leader, this is a permanent full-time position, based in…
First Nations Mental Health Clinician (Psychologist / Counsellor) - Australia
Often replies in 1 dayIntellectMelbourne VIC 3004- Employee assistance program
- 1–3 years of supervised counselling experience.
- Provide 1:1 telehealth and onsite coaching, counselling, or therapy-style consultations, offering general advice…
- Mood and Mind PsychologyHawthorn VIC 3122
- Referral program
- Professional development assistance
- 2 x General and Clinical Psychologists — Part-Time (Boutique Hawthorn Practice).
- Category:* Healthcare & Medical → Psychology, Counselling & Social Work.
Job Post Details
Client Care Counsellor - job post
Benefits
Pulled from the full job description
- Employee assistance program
- Disability insurance
- Paid volunteer leave
Full job description
À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.
Fournir des services de counseling au titre du programme d'aide aux employés de LifeWorks.Client Care Counsellor
Hybrid/Remote Working Arrangements
About TELUS Health
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join our team and make a real difference in people's lives.
About the Role
We are seeking a compassionate and skilled Client Care Counsellor to join our dynamic team. In this critical role, you'll provide immediate crisis counselling and support to employees and their families through telephone and chat modalities.
As a Client Care Counsellor, you'll manage clients facing urgent or crisis situations requiring immediate attention, conduct risk assessments, provide crisis containment, deliver single-session interventions, and connect clients with appropriate resources. This position plays a vital role in supporting mental health and wellbeing for clients across customer organizations, directly contributing to TELUS Health's mission to improve health outcomes and build a healthier future.
Role & Responsibilities
- Provide immediate telephone crisis counselling and interventions to employees and family members of customer organizations
- Deliver immediate management consultation to key employees within customer organizations
- Provide immediate information and support for trauma or workplace intervention requests
- Respond to warm transfers of clients requesting to speak with a Counsellor upon initial contact
- Identify presenting problems and determine appropriate service response levels according to case response standards
- Assess client needs and provide telephone counselling when clients are not prepared to accept referrals or book appointments
- Support both individual employees and managers seeking assistance
- Manage high call volumes and chat sessions discussing mental health symptoms and life circumstances
- Offer counselling strategies and information to anyone reaching out for support
Skills & Experience Required
Essential:
- Minimum 2 years of counselling experience, specifically in managing risk calls and crisis management
- Experience with brief interventions via chat and telephone modalities
- Strong risk assessment skills regarding Child Welfare/Safety concerns, Suicide/Self-Harm, and Substance Abuse
- Professional qualifications in Counselling, Psychology, or Social Work
- Professional registration with relevant health professional body (AHPRA, AASW, ACA, or PACFA)
- Crisis intervention and containment skills
- Flexibility to work between 7am and 9pm (AEST) during weekdays
Desirable:
- Experience in employee assistance programs (EAP)
- Knowledge of Australian mental health resources and support services
- Calm demeanor under pressure with excellent problem-solving abilities
What We Offer
At TELUS Health, we offer more than just a job – we offer the opportunity to be part of a global movement empowering every person to live their healthiest life, while building healthier, happier workplaces across Australia and beyond.
- Competitive salary package with role-based incentives
- 2 dedicated Wellbeing Days annually, plus Volunteer Days to give back through our charitable partnerships
- Comprehensive insurance coverage including Total Disability and Death Cover
- Employee Assistance Program (EAP) and access to leading health & wellbeing platforms
- Flexible work arrangements – work remotely, in-office, or hybrid that suits your lifestyle
- Award-winning Amazing People Performance Development program to accelerate your growth
- Career mobility across local and global locations within our 100,000+ team member organization
- LinkedIn Learning account with unlimited access to thousands of professional courses
- 6 employee-led Diversity & Inclusiveness resource groups with 7,000+ members
- Values-driven, collaborative, and inclusive team culture united by our purpose to drive remarkable health outcomes
À propos de nous
Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.
À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.
Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.
Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.
En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.