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Entry Level IT jobs in Sydney NSW

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    • We are seeking Junior Desktop Engineers - Entry level across Sydney, Melbourne and Brisbane locations.
    • Provide walk up TechBar support for hardware software and…
    • Monitor support tickets to ensure resolution within service level agreements (SLAs).
    • Escalate complex issues to second- or third-level support teams.
    • You will learn the daily operations of a large data center.
    • You will be working and troubleshooting hands on with servers and network equipment.
    • Communicate clearly with users of all technical levels.
    • Minimum years of experience: Years of experience required will correlate with the internal job level…
    • IT Support / Junior IT Support — Part-Time.
    • Work type: Part-time, with potential to become full-time after 3–6 months.
    • Pay: $55,015.65 – $99,539.00 per year.
    • Graduate / Cadet / Scholar EOI, Information and Communications Technology.
    • Secure a permanent role on successful program completion.
    • In this role, you'll deliver level 1 technical support to our staff across Australia and New Zealand via multiple support channels.
    • Communicate clearly with clients in non-technical and/or technical language.
    • Explore and showcase new and emerging technology for education.
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    • Resolve requests where possible at first contact and provide clear updates to users, escalating appropriately to meet agreed service levels.
    • Experience with performing component-level repairs and troubleshooting on technical equipment, diagnosing and troubleshooting operating systems, computer…
    • As an IT Service Desk Analyst you will be responsible for delivering first‑level technical support to internal or external users.
    • Determine software and hardware requirements and provide practical solutions to technical issues.
    • Respond to user enquiries and incidents involving software,…
    • First & Second Level Support Provide responsive, high-quality first and second-level IT support — resolving user hardware, software, and connectivity issues…
    • In this role, you'll provide first-line technical support to employees across our corporate offices, helping to deliver a seamless technology experience through…
    • Collaborate with financial auditors to plan engagements.
    • Lead and support fieldwork activities.
    • Evaluate the design and effectiveness of IT controls.

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Job Post Details

Accenture logo

Junior Desktop Engineers - Entry Level - job post

Accenture
3.9 out of 5 stars
Sydney NSW
Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Full-time

Shift and schedule

  • Shift work
  • On call

Location

Sydney NSW

Benefits

Pulled from the full job description

  • Parental leave

Full job description

We are seeking Junior Desktop Engineers - Entry level across Sydney, Melbourne and Brisbane locations.

About the Role:

Provide in person TechBar support to end users, troubleshooting device and application issues while ensuring a smooth workplace technology experience. This is a fully onsite role requiring presence at the client office five days a week.

Key Responsibilities:

  • Provide walk up TechBar support for hardware software and access issues

  • Troubleshoot Windows and Mac device issues

  • Support device setup onboarding and replacements

  • Assist with Microsoft 365 Teams Outlook and VPN tools

  • Perform incident triage using ServiceNow or similar tools

  • Coordinate with backend teams for escalations

  • Maintain asset tracking and documentation

  • Support meeting room technology when required

  • Ensure high customer satisfaction through timely resolution

Required Skills:

  • 1 year of experience in Desktop Support roles. Windows 10 and 11 troubleshooting

  • Basic MacOS troubleshooting exposure

  • Active Directory user management

  • Microsoft 365 familiarity

  • Hardware troubleshooting for laptops and peripherals

  • Strong communication and customer handling


Additional Requirements:
Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens or Australian Permanent Residents only.

On-call and Shift Expectations: Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction


We are a WORK180 Endorsed Employer, to see our benefits and policies click here.

Benefits of working at Accenture:

  • 18 weeks paid parental leave

  • Long & short-term career break opportunities

  • Structured career development program

  • Local and international career opportunities.

  • Certified as a Family Inclusive Workplace™

  • Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

  • We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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