Entry Level IT jobs in Sydney NSW
- Expert Education and Visa ServicesParramatta NSW 2150
- Paid training
- Employee rewards program
- Providing high-quality, first-level IT support to internal staff, quickly diagnosing and resolving a.
- Monitoring incoming incidents and using sound judgment to…
- Eight Ball Tech GroupCaringbah NSW 2229
- This is a rare role that blends two worlds.
- On the EBTG side, you'll learn the fundamentals of how a professional MSP runs — handling Level 1 helpdesk tickets,…
- TechistGirraween NSW
- Job Type:* Full Time Traineeship.
- This is a client-facing role where you will assist with troubleshooting computers, maintaining IT equipment, and supporting…
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- TechistGirraween NSW
- Job Type:* Full Time Traineeship.
- This is a client-facing role where you will assist with troubleshooting computers, maintaining IT equipment, and supporting…
- View all Techist jobs - Girraween jobs - IT Technician jobs in Girraween NSW
- Salary Search: IT Technician Traineeship salaries
View similar jobs with this employerFujitsuSydney NSW- Paid volunteer leave
- Knowledge of first level service centre call resolution.
- Meet contractual service level targets across contact handling, incidents, and service requests.
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- IRENSydney NSW
- Annual leave
- The IT Administrator will provide first-level technical support to our team, ensuring timely resolution of IT-related issues and maintaining high levels of…
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- IGTMacquarie Park NSW 2113
- Tuition reimbursement
- Employee rewards program
- This entry-level role will suit an individual with strong technical expertise, has good communication skills, and enjoys solving problems.
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- Lifebyte SystemsSydney NSW 2000
- This role is responsible for handling IT service requests and incident tickets, supporting hardware and software troubleshooting, maintaining IT assets, and…
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- TMGMSydney NSW 2000
- We are seeking a proactive and detail-oriented IT Support professional to provide day-to-day technical assistance across the organization.
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- Epic ITBondi NSW 2026
- Opportunities for promotion
- Work from home
- Ensure SLA compliance and high levels of customer satisfaction.
- CCNA, MCSA\MCSE, or other higher level industry certification.
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- TomraSt Leonards NSW 2065
- This role will act as the conduit between TOMRA Collection Australia (TCA) and TOMRA’s global head office in Norway.
- Perform software and hardware testing.
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Job Post Details
IT Officer (ICT Help Desk Officer) - job post
Job details
Pay
- $80,000 - $85,000 a year
Job type
- Full-time
Location
Benefits
Pulled from the full job description
- Paid training
- Employee rewards program
Full job description
Company: EEVS PARRAMATTA PTY LTD t/a Expert Education and Visa Services Parramatta
Location: Parramatta, NSW
Work Type: Full-time, 38 hours per week
Salary on offer: $80,000 to $85,000 per annum plus superannuation
About us and the role:
Expert Education is a Leading Education and Migration Consulting Institution with a global presence in 24 countries. We provide honest, credible, and authentic counselling for studying in Australia, Canada, the US, the UK and many other destinations. We are currently seeking an IT Officer (ICT Help Desk Officer) to join our team. At Expert Education, you will meet a qualified circle of consultants offering access to our global education partners. Through our 91 offices, spanning five continents and 24 nations, we’ve helped over 150,000 students achieve their academic goals abroad.
Task & responsibilities
- Providing high-quality, first-level IT support to internal staff, quickly diagnosing and resolving a
- wide range of hardware, software, networking, and user access issues.
- Handling the deployment, installation, ongoing maintenance, and active monitoring of workplace operating systems and business applications.
- Managing user accounts, permissions, and access control within Google Workspace and other business systems.
- Providing application support, including configuration of business applications and internal systems like, CRM.
- Maintaining, troubleshooting IT equipment including VOIP communication endpoints, networked printers, multi-function scanners, desktops, and local network devices.
- Perform basic network troubleshooting including connectivity issues, switch ports, and local network access.
- Monitoring incoming incidents and using sound judgment to escalate complex technical errors or high-level network outages to service providers or external vendors when required.
- Providing user onboarding and offboarding support, including account provisioning, access management, and software setup.
- Building out a clear knowledge base of technical documentation, standard operating instructions, and user guides designed for staff.
- Keeping a close eye on ticket queues and ensuring timely resolution in line with internal service expectations, and generating basic reports on outstanding or delayed requests.
Qualification & experience
- At least two years of proven experience working as a Service Desk Analyst, IT Support Officer, or in a similar Help Desk environment and a bachelor's degree or equivalent in information technology, Computer Science, or a related field.
- A strong operational background working under structured SLA targets, with the comfort and capability of working as a primary tech resource for a fast-paced office space.
- Hands-on experience with operating system installations, basic network troubleshooting (switches, user access, connectivity), physical office hardware, and standard ticketing tools.
- Sound verbal and written English communication skills; you must be able to translate complex technical concepts into user-friendly guidance for non-technical team members.
We Offer
- A healthy work-life balance with a great supportive team environment.
- Complimentary tea, coffee and refreshments.
- Positive workplace culture with opportunities to participate in company sporting activities and team-building events.
- Employee recognition and reward initiatives.
- Paid training and industry certification support.
- Superannuation, leaves and other benefits as of Award benchmarks.
- Annual performance and salary reviews.
Pay: $80,000.00 – $85,000.00 per year
Work Location: In person