Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Fixed Term Contract - 12 Month

Work Location - Sydney & Brisbane ONLY

Equifax is seeking an Operations Associate to join the correction team. This role involves managing and investigating correction requests related to consumer and commercial credit information, as well as public record information. The successful candidate will have strong communication, problem-solving, and time management skills, along with a high attention to detail.
Experience in customer service, particularly in conflict management, is essential, with a background in financial services or a contact center being a plus.

What you’ll do

• Handling Correction Requests: Efficiently processing and managing a high volume of correction requests submitted by individuals and businesses. This includes logging, categorizing, and prioritizing incoming requests to ensure timely resolution.

• Investigating Discrepancies: Thoroughly investigating each correction request to ascertain the validity of the reported discrepancies. This involves cross-referencing information with various internal and external data sources, conducting detailed data analysis, and collaborating with relevant departments to gather necessary evidence.

• Responding to Inquiries: Providing clear, concise, and professional responses to all correction requests. This requires maintaining transparent communication with data subjects, explaining findings, and outlining the steps taken to resolve the issue. The Associate will also be responsible for ensuring that all responses comply with regulatory requirements and internal policies.

• Ensuring Data Accuracy: Playing a critical role in maintaining the accuracy and reliability of all data held by Equifax. This includes identifying systemic issues that may lead to data errors and contributing to process improvements aimed at enhancing data quality.

• Compliance and Regulation: Adhering strictly to all relevant data protection laws, credit reporting regulations, and company policies throughout the correction process. This ensures that Equifax operates with the highest standards of ethical conduct and legal compliance.
  

What experience you need

• Minimum 6 months experience in consumer customer service/conflict management environment

• Strong communication skills, both written and oral

• Time management skills, working well to deadlines with minimal supervision

• Excellent listening and problem-solving skills

• High attention to detail

• Ability to work well under pressure

• A team player who has a positive attitude towards change and being flexible

• Ability to draft professionally written customer emails and letters
  

What could set you apart

Background in financial services, credit management or debt collections
Previous experience in a contact centre

We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.